Laura Lass
Summary
Proactive Personal Lines Insurance and Medicare Telesales Agent with extensive experience in client relationship building and sales strategy development. Achieved consistent sales growth through effective cross-selling and educational presentations. Skilled in customer service, personalized insurance solutions, and marketing campaign execution.
Overview
12
12
years of professional experience
Work History
Caretaker/ Executor/Successor Trustee
Self Employed
06.2023 - 11.2024
- Maintained accurate records of activities, incidents, and patient information for regulatory compliance.
- Provided compassionate care to patient, assisting with daily tasks such as meal preparation, personal grooming, and medication reminders.
- Developed strong relationships with healthcare professionals, fostering trust.
- Addressed emergency situations with calm and efficiency, ensuring patient safety.
- Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
- Completed financial tasks by creating a budget, documenting, and setting meetings with financial institutions and estate attorneys.
Personal Lines Insurance Sales Agent
The Hartford Insurance
11.2018 - 05.2023
- Exceeded sales targets consistently through effective cross-selling and upselling strategies.
- Delivered educational presentations on insurance products, helping clients make informed decisions about their coverage needs.
- Collaborated with underwriters to ensure appropriate coverage for clients at competitive rates.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Streamlined the quoting process by implementing time-saving tools and techniques, resulting in a faster turnaround time for customers.
- Established lasting rapport with customers through genuine empathy and attentiveness, leading to high levels of satisfaction and loyalty.
- Developed sales strategies to increase sales of insurance policies.
Medicare Telesales Insurance Agent
Humana
07.2017 - 12.2017
- Handled high call volumes daily while maintaining a professional demeanor and positive attitude toward each client interaction.
- Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
- Participated in ongoing training sessions to stay current on industry trends, product offerings, and regulatory changes.
- Educated prospective clients about various health insurance options available based on their specific circumstances and risk profiles.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Overcame objections using friendly, persuasive strategies.
- Adhered strictly to all company policies as well as regulatory requirements surrounding privacy protection and disclosure procedures.
Brand Ambassador
Jostens
08.2012 - 05.2017
- Coordinated and hosted successful on-site high school graduation product sales events, increasing brand exposure and revenue.
- Maintained business relationships with high school faculties for on-going renewal of contracts and up sell opportunities.
- Organized and stocked merchandise, caps and gowns, and class rings to keep necessary levels for sales demand.
Education
Bachelor of Science - Marketing
University of Arizona
Tucson, AZSkills
- Goal-Oriented
- Building rapport
- Customer Service
- Active Listening
- Effective Communication
- Analytical Thinking
- Property and Casualty Insurance
- Adaptability and Flexibility
Timeline
Caretaker/ Executor/Successor Trustee
Self Employed
06.2023 - 11.2024
Personal Lines Insurance Sales Agent
The Hartford Insurance
11.2018 - 05.2023
Medicare Telesales Insurance Agent
Humana
07.2017 - 12.2017
Brand Ambassador
Jostens
08.2012 - 05.2017
Bachelor of Science - Marketing
University of Arizona
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