Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Lausch

Las Vegas

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

11
11
years of professional experience

Work History

Tax Specialist/Team Leader

H&R Block
12.2023 - Current
  • Maintained thorough and current understanding of applicable tax laws.
  • Reviewed financial statements for accuracy and integrity.
  • Reviewed workpapers prepared by other staff members ensuring accuracy before finalizing documents for submission.
  • Provided clear explanations of complex tax concepts to clients, ensuring they fully understood their responsibilities and obligations.
  • Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Server/Shift Supervisor

A&B Pizza
05.2023 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar and restaurant according to established procedures, ensuring preparedness for each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink and food orders simultaneously without compromising quality.

Event Assistant

Bismarck Event Center
04.2018 - 05.2025
  • Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Ran concession stand by preparing food and serving drinks for patrons.
  • Managed inventory effectively, ensuring that all items were accounted for and properly stored between sales events.
  • Performed cash, card, and check transactions to complete customer purchases.


Assistant Manager

Big Lots Stores, Inc.
02.2023 - 12.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Online Grocery Associate/Meat Department Clerk

Coborns
06.2021 - 01.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Unloaded merchandise and stocked cases with new merchandise.
  • Prepared attractive displays that showcased the variety of meats available, encouraging customers to try new products.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
  • Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.

Clinical Service Representative

CHI/St Alexius
07.2016 - 05.2021
  • Conducted thorough insurance verification to minimize billing errors and ensure prompt payment of services rendered
  • Streamlined appointment scheduling for increased efficiency and improved patient experience.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Support Specialist

Michaels Arts and Crafts
09.2015 - 02.2018
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Minimized product loss during transit by carefully inspecting packaging materials before accepting deliveries
  • Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off. Handled daily bank deposits.
  • Adjusted employee timecards and submitted to corporate per pay period
  • Performed price changes and signage changes

Security Officer

ERMC
06.2014 - 06.2015
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.

Education

Associate of Science - Criminal Justice

Bismarck State College
Bismarck, ND

Skills

  • File management
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Cash handling
  • Call center operations
  • Customer service
  • Critical thinking
  • Data entry

Accomplishments

    Established and led committees for employee relations/health during COVID-19 pandemic- resulting in improved employee morale in the health care setting.

Timeline

Tax Specialist/Team Leader

H&R Block
12.2023 - Current

Server/Shift Supervisor

A&B Pizza
05.2023 - 05.2025

Assistant Manager

Big Lots Stores, Inc.
02.2023 - 12.2023

Online Grocery Associate/Meat Department Clerk

Coborns
06.2021 - 01.2023

Event Assistant

Bismarck Event Center
04.2018 - 05.2025

Clinical Service Representative

CHI/St Alexius
07.2016 - 05.2021

Support Specialist

Michaels Arts and Crafts
09.2015 - 02.2018

Security Officer

ERMC
06.2014 - 06.2015

Associate of Science - Criminal Justice

Bismarck State College

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