Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Laura Lehman

Summary

Professional Customer Service & Parts/Service Manager with a solid foundation of reliability, building customer relationships and dedicated to quality results.


Ability to manage complex projects, ensuring client satisfaction and timely operations.


Known for problem-solving skills and a results-driven approach.


Strong focus on team collaboration and achieving goals.

Overview

8
8
years of professional experience

Work History

Parts Sales Manager

Amity Truck & Tractor Repair
04.2022 - 04.2025
  • Daily job scheduling, managing deadlines and all customer communication.
  • Responsible for invoicing customers and collecting all payments
  • Parts acquisitions, forecasting potential needs and timely returns
  • Updating daily job notes, parts/fluids used and labor records.
  • Oversaw merchandising efforts within the retail store,
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Increased efficiency in the parts department by implementing new steps for tracking customer parts and returns.

Customer Service / Print Production Coordinator

Oregon Lithoprint
01.2020 - 03.2022
  • Provided regular status updates to clients regarding project progress, addressing concerns promptly as they arose.
  • Maintained customer & in-house job documentation
  • Managed multiple print projects simultaneously for a timely delivery, ensuring client satisfaction
  • Created customer invoices
  • Organized production needs with outside vendors as needed
  • Responsible for Supply ordering for main offices and mailing dept label needs

Estate Maintenance Manager

Wyant Company & Family Estate
02.2017 - 03.2020


  • Supervised building maintenance and coordinated repairs.
  • Created strategies for maintaining order and ease of accessibility of business / farm equipment / tools
  • Supervised daily care and medical needs for 20+ animals.
  • Landscaping, pasture and tree development
  • Irrigation - installation and repair

Education

Bachelor of Arts - Communications

George Fox University
Newberg, OR

Associate of Arts - Art Direction/Advertising

Art Institute of Seattle
Seattle, WA

Skills

  • Strong organization & communication skills
  • Proactive & creative problem solving
  • Extensive customer service background
  • Attentive & patient listener
  • Multi-platform computer experience
  • Inventory management

Interests

25 years building and selling custom home / garden furniture and custom signage

- Photography

Timeline

Parts Sales Manager

Amity Truck & Tractor Repair
04.2022 - 04.2025

Customer Service / Print Production Coordinator

Oregon Lithoprint
01.2020 - 03.2022

Estate Maintenance Manager

Wyant Company & Family Estate
02.2017 - 03.2020

Bachelor of Arts - Communications

George Fox University

Associate of Arts - Art Direction/Advertising

Art Institute of Seattle

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Laura Lehman