Melissa Betancourt
West New York
Summary
Experienced Assistant Store Manager with a strong background in retail banking, team leadership, and operational management. Seeking a Store Manager role to expand leadership influence, drive business growth, and uphold exceptional service standards.
Dependable, and solutions-oriented leader that demonstrates initiative, integrity, outstanding customer service, and the ability to excel in fast-paced environments while maintaining focus, clarity, and consistency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ASSISTANT STORE MANAGER
TD Bank
Fairview
04.2023 - Current
- Manage daily branch operational controls and procedure audit standards ensuring efficiency and compliance
- Analyze branch sales & metric performance to provide strategies to improve productivity and results and maintain high-quality customer service
- Recruits, interviews, trains and evaluates employees in accordance with HR guidelines while leading and reinforcing team activities through continued team observations and coaching's
- Effectively handles critical and high- risk issues, determining the best course of action for resolution in a timely manner
- Identifies advice opportunity to achieve continues store business growth and provide feedback to managerial team to create store plans
- Ensures necessary due diligence to support the accuracy of all customer transactions/activities by understanding business processes and escalating high-risk transactions.
STORE SUPERVISOR
TD Bank
Fairview
09.2021 - 04.2023
- Accountable for achieving an overall Legendary Customer experience in the Store and ensuring employees are fully equipped with tools to make a productive atmosphere
- Leads the operational standards of the Store, including but not limited to cash/vault handling, control of negotiable items, fraud prevention, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
- Leads by example and coached team members to focus on Customer experience, by having needs-based conversations and offering financial solutions to meet customers' needs
- Responsible for making sound decisions and timely problem resolution
- Support and communicate changes and relevant banking updates, policies and procedures to protect employees and the store against risk exposure.
- Assist customers with loan applications, loan closing, managed account services, and financial products.
CSR/ BANK TELLER I
TD Bank
Fairview
09.2016 - 03.2022
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention.
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual sales goals.
- Maintain accurate cash handling procedures while meeting and exceeding personal goals
- Responsible for delivering legendary customer service and solutions for everyday banking needs, resolved customer concerns, and help build customer loyalty.
RECEPTIONIST
Elite Group Management
New York
08.2015 - 06.2016
- Greet visitors, clients and guest in a proffesional and friendly matter while directing them to appropiate departments
- Perform administrative support tasks, such as data entry, transcribing handwritten information, operating calculators or computers to work with pay records, invoices and balance sheets
- Assisted prospective clients by answering and fowarding an extensive amount of phone calls and emails and responding to inquiries efficiently
Education
Assosiates Degree -
Hudson County Community College
01-2019
Skills
- Strong organization & communication skills
- Customer relationship management
- Team leadership experience
- Sales strategy & goal achievement
- Operational standards efficiency
- strong critical thinking
- conflict resolution
- Employee training
- performance evaluation
- Regulatory compliance & risk management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
Notary Public
Timeline
ASSISTANT STORE MANAGER
TD Bank
04.2023 - Current
STORE SUPERVISOR
TD Bank
09.2021 - 04.2023
CSR/ BANK TELLER I
TD Bank
09.2016 - 03.2022
RECEPTIONIST
Elite Group Management
08.2015 - 06.2016
Assosiates Degree -
Hudson County Community College