Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Leon

Chicago

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Server

The Allegro Royal Sonesta Hotel
04.2025 - Current
  • Provide excellent customer experience while making a memorable experience for customers to return.
  • Anticipating guest needs and providing suggestions for beverage and food.
  • Maintaining work area clean and organized, for better shift flow.
  • Consistent communication with kitchen staff about orders and specials for the evening.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Hostess/Barista/Server/On-Call Banquet Server/Bartender

Renaissance Hotel
04.2016 - Current
  • Serve high-volume guests, boosting satisfaction and loyalty through exceptional service.
  • Greet and seat guests promptly, ensuring a welcoming and efficient dining experience.
  • Prepare diverse beverages, enhance guest enjoyment and foster repeat visits.
  • Suggest menu pairings, increasing sales and personalizing the dining experience.
  • Coordinate across roles, adapting to demands and maintaining service excellence.
  • Mentored new team members, sharing best practices in customer service and multitasking. Contributed to improved team performance and guest satisfaction.

Starbucks Coffee Barista

Renaissance O'Hare Suites
06.2014 - 08.2015
  • Prepared diverse beverages, ensuring customer satisfaction and efficient service.
  • Managed inventory, optimizing ordering and reducing waste for cost efficiency.
  • Processed payments accurately, enhancing customer experience and transaction speed.
  • Maintained cleanliness, ensuring compliance with food safety standards.

Sales Representative

The Children's Place
06.2013 - 06.2014
  • Provide fast, friendly and accurate service at the cash wrap.
  • Maintain stock room organized, clean and efficient.
  • Created and implemented store displays, promoting sales and growth.
  • Reset store displays for special events and seasonal merchandise changes.

Hostess/Cashier

Renaissance O'Hare Suites
02.2012 - 08.2013
  • Monitored guest satisfaction, advised staff on specific needs, ensuring seamless service.
  • Handled phone reservations, takeout orders, and service inquiries efficiently.
  • Assisted in event setup, ensuring smooth execution and guest satisfaction.
  • Ensured dining areas were clean and ready, enhancing guest experience.

Receptionist

Dr. Cisneros Family Practice
06.2011 - 07.2012
  • Managed multi-line phone system, enhancing call efficiency and client satisfaction.
  • Supported administrative tasks, ensuring seamless office operations and team productivity.
  • Verified visitor credentials, maintaining a secure and professional office environment.
  • Scheduled appointments accurately, optimizing time management and client service.

Floor Staff Member

Regal Cinemas
12.2009 - 11.2011
  • Processed transactions efficiently, enhancing customer satisfaction and feedback scores.
  • Organized merchandise displays, boosting sales and customer engagement.
  • Managed inventory to ensure product availability, meeting customer demands effectively.

Education

High School Diploma -

Lincoln Park High School
Chicago, IL
06.2009

Skills

  • Bilingual English and Spanish
  • Communication Skills
  • Exceptional customer service
  • Training Development
  • Attention to Detail
  • Time Management
  • Multitasking
  • Cash Handling

Certification

ServSafe Alcohol Alcohol

ServSafe Food Handler

ServSafe Allergens

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

The Allegro Royal Sonesta Hotel
04.2025 - Current

Hostess/Barista/Server/On-Call Banquet Server/Bartender

Renaissance Hotel
04.2016 - Current

Starbucks Coffee Barista

Renaissance O'Hare Suites
06.2014 - 08.2015

Sales Representative

The Children's Place
06.2013 - 06.2014

Hostess/Cashier

Renaissance O'Hare Suites
02.2012 - 08.2013

Receptionist

Dr. Cisneros Family Practice
06.2011 - 07.2012

Floor Staff Member

Regal Cinemas
12.2009 - 11.2011

High School Diploma -

Lincoln Park High School

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