Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Lima

Miami,FL

Summary

Proven Customer Service Officer and Insurance Agent with a track record of enhancing customer satisfaction and building strong client relationships at Lexus Of West Kendall. Expert in complaint handling and data entry, I significantly improved client retention. Skilled in delivering timely solutions and maintaining high standards of service, demonstrating exceptional customer focus and communication abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Lexus Of West Kendall
12.2023 - 06.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns having to due with auto insurance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Respond to customer inquiries via phone and email
  • Resolve customer complaints and issues in a timely and professional manner.
  • Process orders, returns, and exchanges.
  • Provide product information and recommendations to customers.
  • Maintain customer records and update account information as needed.
  • Follow up with customers to ensure their issues are resolved.
  • Collaborate with other departments to address customer needs.

Insurance Agent

Pini Insurance
05.2019 - 11.2023
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questionClient Interaction:Assist clients in selecting insurance policies that best meet their needs, preferences, and budgets1.
    Educate clients on different types of insurance coverage and make recommendations based on their needs2.
    Maintain and update client records and insurance documents2.

  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Education

GED -

Miami Southridge Senior High School
Miami, FL
09.2017

Skills

  • Bilingual (Spanish & English)
  • Customer Support
  • Complaint Handling
  • Data Entry
  • Customer Focus

Certification

  • Relevant Coursework: Adjuster Auto Insurance
  • Licensed Insurance Agent 440 - [4 years]


Timeline

Customer Service Officer

Lexus Of West Kendall
12.2023 - 06.2024

Insurance Agent

Pini Insurance
05.2019 - 11.2023

GED -

Miami Southridge Senior High School
  • Relevant Coursework: Adjuster Auto Insurance
  • Licensed Insurance Agent 440 - [4 years]


Laura Lima