Laura Long
Mesa,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Sur La Table
11.2013 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Area Sales Manager
Dillard's
09.2003 - 12.2009
- Executed proven strategies to hit sales quota and help company achieve goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Exceeded targets by building, directing, and motivating high-performing sales team.
Education
Bachelor of Science - Exercise Physiology
University of Kansas
Lawrence, KSSkills
- Problem Resolution
- Sales Planning and Implementation
- Leadership
- Budgeting and Cost Control Strategies
- Inventory Control
- Top Talent Recruiting, Hiring and Retention
- Labor Cost Controls
Timeline
General Manager
Sur La Table
11.2013 - Current
Area Sales Manager
Dillard's
09.2003 - 12.2009
Bachelor of Science - Exercise Physiology
University of Kansas
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