Laura Luna
Colonia,NJ
Summary
Driven and detail-oriented professional with extensive experience in customer service roles, including a notable position at Speed Way Gas Station. Excelled in problem resolution and customer relations, enhancing customer satisfaction and loyalty. Skilled in data entry and active listening, adept at building relationships and efficiently resolving conflicts. Achieved a significant improvement in customer feedback scores.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Speed Way Gas Station
06.2023 - 04.2024
Customer service, cashier,
Cashier
Dress Express
09.2018 - 01.2022
Cashier
Rainbow Clothing Store
11.2022 - 06.2023
Cashier, cleaning the store, sales floor
Education
Lázaro Cardenas
Mexico Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
Languages
Spanish, english
Elementary
Timeline
Customer Service Representative
Speed Way Gas Station
06.2023 - 04.2024
Cashier
Rainbow Clothing Store
11.2022 - 06.2023
Cashier
Dress Express
09.2018 - 01.2022
Lázaro Cardenas
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