Laura Lyles

Managed all watch warranty, repairs and scheduled maintenance,resolving customer issues timely and efficiently.

Created a new system that kept customers informed, improved warranty process.

Communicated with repair technicians from various businesses across the country to ensure customers received the best possible service.

Provided new customers with the best options on their purchasing choice. Sticking closely to their individual needs and budget.

Assisted fellow employees on the floor with sales, restocking,cleaning and customer service needs.

• Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, working closely in compliance with OSHA Guidelines.
• Developed training materials for staff on new operational procedures and best practices.
• Analyzed customer feedback and identified areas for improvement to drive business success.
• Coordinated jobs with customers,homeowners associations, and permitting departments in five counties across South Florida
• Put customers first, ensuring job satisfaction.