Laura Lynn Alcocer
Port Isabel
Summary
Customer-focused operations and education professional with over 10+ years of experience in administrative leadership, inventory control, and process improvement in a high-volume public-service environment. Proven ability to manage resources, coordinate staff, and maintain accurate records while delivering reliable, professional service to the public. Highly organized, detail-oriented, and adaptable, with strong communication skills and a commitment to efficiency, compliance, and community trust.
Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.
Overview
18
18
years of professional experience
Work History
Business Management Teacher
Point Isabel ISD
Port Isabel, TX
07.2025 - Current
- Teach Business Management, focusing on entrepreneurship, marketing, finance, and workplace readiness
- Design and deliver lessons aligned to Texas CTE standards and industry expectations
- Prepare students for careers through real-world projects, presentations, and simulations
- Integrate financial literacy, ethics, customer service, and professional skills into instruction
- Use Microsoft 365, Google Classroom, and digital tools to support learning and assessment
- Support student leadership and career readiness through DECA and community partnerships
- Lead students in the VITA program, providing hands-on experience with tax preparation, professionalism, and community service
Campus Secretary
Point Isabel ISD
Port Isabel, TX
07.2021 - 07.2025
- Participated in campus activities and social events to broaden network and facilitate future marketing opportunities.
- Toured school with parents considering enrolling children in school, presenting school in positive light.
- Attended events hosted by other organizations on campus to cultivate relationships with other members active in community and engage students involved in related organizations.
- Designed unique events to hold both on and off campus to involve students through opportunities to socialize, network and learn about organization goals and programs.
- Executed campus events and advertising strategies following goals derived from organization objectives and research on methods for meeting recruitment and involvement targets.
- Perform routine bookkeeping tasks including simple arithmetic operations to maintain campus budget records.
- Prepare and process purchase orders.
- Receive, store, and issue supplies and equipment.
- Prepare and make cash deposits for activity account(s). May be responsible for maintenance of activity checkbook(s) and ledger(s).
- Assist with coordination of faculty meetings and campus activities.
- Assist with campus budget preparation.
- Maintain inventory of fixed assets, equipment, and supplies.
- Maintain confidentiality.
- Other duties as assigned.
Property Management Assistant
Bridgepoint Condominiums
South Padre Island, TX
01.2018 - 07.2021
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Scheduled maintenance calls.
- Maintained accurate and updated websites and printed materials.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
- Updated tenant and unit information to keep current in housing database.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Exercised direct supervision over property staff.
- Facilitated tenant paperwork processing and verification.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
Insurance Agent
Cameron County Insurance Center
Port Isabel, TX
05.2008 - 01.2018
- Assisted clients with selecting and managing insurance policies including property, casualty, and liability coverage.
- Explained insurance coverage, claims procedures, and policy requirements to clients in clear and professional terms.
- Processed policy applications, renewals, endorsements, and cancellations while maintaining accurate documentation.
- Coordinated with insurance carriers and adjusters regarding claims, coverage verification, and policy changes.
- Maintained confidential client records and ensured compliance with state insurance regulations.
- Reviewed claims information and guided clients through the claims reporting process.
- Managed high-volume client accounts while providing strong customer service and problem resolution.
- Utilized administrative systems and Microsoft Office to track policies, communications, and documentation.
- Communicated effectively with bilingual clients (English/Spanish) to ensure understanding of policies and procedures.
Education
MBA - Business Administration
UTRGV
Edinburg, TX12-2024
BBA - Business Administration
Northwood University
Midland, MIAssociate of Arts - Accounting
Northwood University
Midland, MI05-2001
Skills
- Marketing and sales
- Critical thinking
- Leadership
- Teamwork
- Time Management
- Customer Service
- Communication
- Campus liaison
- Event planning
- Compensation/payroll
- Hiring and retention
- Understanding of HR policies
- Word processing
- Administrative skills
- Organizational skills
- Decision-making
- Basic math
- Computer skills
- Fluent in Spanish
Timeline
Business Management Teacher
Point Isabel ISD
07.2025 - Current
Campus Secretary
Point Isabel ISD
07.2021 - 07.2025
Property Management Assistant
Bridgepoint Condominiums
01.2018 - 07.2021
Insurance Agent
Cameron County Insurance Center
05.2008 - 01.2018
BBA - Business Administration
Northwood University
Associate of Arts - Accounting
Northwood University
MBA - Business Administration
UTRGV