Laura Lytle

Core Responsibilities Operational & Strategic Management Compliance & Quality Assurance Revenue Cycle & Financial Oversight Patient Experience & Service Delivery Technology & Systems Management Leadership & Team Development

• Oversaw daily operations of medical facility, ensuring efficient workflow, patient satisfaction, and compliance with healthcare regulations
• Managed clinical and administrative staff, including hiring, training, scheduling, and performance evaluations
• Implemented operational policies and procedures to improve efficiency, reduce costs, and enhance quality of care
• Coordinated cross-functional teams (physicians, nurses, billing, and support staff) to streamline delivery
• Developed and monitored KPIs related to patient volume, wait times, revenue cycle, and staff productivity
• Led process improvement initiatives to optimize patient flow and reduce operational bottlenecks
• Managed departmental budgets, forecasting, and cost-control strategies
• Oversaw vendor relationships, contract negotiations, and supply chain management
• Ensured compliance with healthcare regulations such as HIPAA and OSHA standards
• Conducted internal audits and implemented corrective actions to maintain accreditation and regulatory compliance
• Developed and enforced safety protocols and risk management procedures
• Supervised billing, coding, and claims processes to ensure accurate reimbursement and minimize denials
• Collaborated with finance teams to improve revenue cycle performance and reduce accounts receivable days
• Analyzed financial reports to identify trends and implement profitability improvements
• Improved patient satisfaction scores by enhancing service quality and reducing wait times
• Addressed patient concerns and resolved escalated issues in a timely, professional manner
• Implemented patient-centered care initiatives and feedback systems
• Oversaw implementation and optimization of Electronic Health Records (EHR) systems such as Epic Systems or Cerner
• Trained staff on healthcare software systems and ensured proper data management practices
• Leveraged data analytics tools to drive operational decisions
• Fostered a collaborative, high-performance culture focused on accountability and continuous improvement
• Mentored department managers and developed leadership pipelines
• Led staff meetings, training programs, and organizational change initiatives

• Lead day to day clinical operations. Spearheaded the development and implementation of new training models which Improved employee knowledge and performance and let to better patient satisfaction and continuity of care. Restructured employee positions and assignment of duties for a more streamlined process.
• Managing I-9 verification, background checks, system access, and training, alongside maintaining provider rosters, coordinating payer enrollment, and ensuring regulatory compliance (e.g., NCQA, JCAHO). They also bridge HR and operational needs, streamlining workflows to accelerate time-to-productivity.
• Accomplishments:
• Higher patient satisfaction.
• Lower no-show volumes.
• Excellent employee retention.
• Exemplary clinic morale.
• Oversees a staff of eight Clinicians, ten back office Medical Assistants, four Intakes, Two RN’s, Two Procedure Schedulers, One Cath Lab Coordinator, and One Device Specialist.

• Demonstrates on-going commitment to preparing people for the workforce by modeling, mentoring and monitoring excellence in career success standards.
• Accomplishments:
• National Healthcare Association Certification student success pass rate of 99%.
• Prepare students for workplace relations and ethics, information management, communications, multicultural awareness, personal growth and development, career and personal planning, interpersonal and clinical skills.
• Oversee a class of 30 plus students each cohort while maintaining a high student success and pass rate.

• Explained treatment procedures to patients, prepared patients for examinations, assisted the Physicians during examinations, oversaw the schedule for eight clinicians daily.
• Accomplishments:
• Developed and implemented offices policies and procedures.
• Precepted new Medical Assistants and Intakes.
• Worked closely with team to streamline processes and provide excellent patient care and marketing strategies.

• Oversaw a staff of four Clinicians, five Medical Assistants, one Medical Biller and two Intake Representatives.
• Accomplishments:
• Developed new medical practice with four clinicians.
• Established compliancy with local, state and federal organizations.
• Maintained a rapport with insurance companies to set up new practice and Clinician compliance.