Laura Malone
Hazel Green,AL
Summary
Detail-oriented Customer Service Representative with proficiency in managing customer accounts and resolving inquiries. Utilizes strong communication skills to enhance customer satisfaction and retention. Committed to delivering accurate information and maintaining organized records for efficient service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Usa Storage Centers
Huntsville, AL
10.2025 - 12.2025
- Assisted customers with inquiries, providing accurate information about storage services and policies.
- Managed customer accounts using CRM software to ensure efficient service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction and retention rates.
- Processed rental agreements and payments, ensuring accuracy and compliance with company guidelines.
- Conducted facility tours for potential customers, highlighting features and benefits of storage options.
- Maintained organized records of customer interactions to streamline future communications.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Produce Associate
Food City Supermarkets
Huntsville, AL
04.2025 - 10.2025
- Assisted in receiving and inspecting produce deliveries for quality compliance.
- Maintained cleanliness and organization of produce department to ensure a safe shopping environment.
- Stocked shelves with fresh produce, ensuring proper rotation and display standards.
- Provided excellent customer service by assisting shoppers with product inquiries and selections.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
Price Coordinator
Lowes Home Improvment
Madison, Al
04.2023 - 08.2024
- Coordinated pricing strategies to ensure competitive positioning in market.
- Analyzed product pricing data to identify trends and optimize pricing structures.
- Collaborated with merchandising team to implement promotional pricing initiatives.
- Reviewed and updated price tags to reflect current promotions and markdowns.
- Assisted in training team members on pricing software and processes for accuracy.
- Streamlined price adjustment processes, enhancing efficiency across departments.
- Ensured compliance with company policies and procedures through strict adherence to established guidelines related to price changes and approvals.
General Manager
Absolute Storage Management
Huntsville, AL
12.2024 - 04.2025
- Managed daily operations to ensure efficient property management and tenant satisfaction.
- Developed and implemented strategic plans to enhance operational effectiveness across property portfolio.
- Oversaw budgeting processes, optimizing resource allocation for various property projects.
- Coordinated maintenance activities, ensuring timely resolution of tenant issues and upkeep of facilities.
- Ensured compliance with local regulations and industry standards in all property management practices.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Sparkman Highschool
Toney05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
- Filing
- Product and service solutions
Timeline
Customer Service Representative
Usa Storage Centers
10.2025 - 12.2025
Produce Associate
Food City Supermarkets
04.2025 - 10.2025
General Manager
Absolute Storage Management
12.2024 - 04.2025
Price Coordinator
Lowes Home Improvment
04.2023 - 08.2024
High School Diploma -
Sparkman Highschool