Laura Mancuso
Cave Creek,AZ
Summary
Accomplished Project Management Specialist with extensive experience in steering projects from initiation to completion. Demonstrated expertise in coordinating cross-functional teams and optimizing processes to enhance operational efficiency. Proven track record of utilizing metrics to drive team success in dynamic environments, combined with a strong focus on performance and quality. Recognized for natural leadership abilities and a motivational approach that inspires collaboration and innovation.
Overview
22
22
years of professional experience
10
10
Certifications
Work History
Campus Experience Coordinator
Illuminate Community Church
Scottsdale, AZ
12.2023 - Current
- Ensured outstanding experiences for guests through effective volunteer management.
- Collaborated effectively with stakeholders to create memorable weekly experiences for the community.
- Exceeded performance goals in both project management and operational duties.
- Delegated work to staff, setting priorities and goals.
- Monitored and enforced corporate guidelines in all phases of project execution.
Operations Director
Harvest Compassion Center
Phoenix, AZ
05.2018 - 10.2023
- Recruited and coached volunteers to enhance efficiency by 75% for guest processes.
- Established crucial alliances with groups like St. Mary's Food Bank to streamline resource allocation.
- Diminished overtime costs by reconstructing schedule-development processes.
Client Coordinator
Opendoor
Scottsdale, AZ
04.2017 - 01.2020
- Transformed open house experiences with an upgraded hospitality program, achieving a company-wide 50% growth in networking and sales.
- Addressed experience gaps through targeted solutions and system updates.
- Devised innovative plans to elevate customer interaction quality, increasing inquiry handling efficiency.
Regional Training Manager
Primerica Financial Services
Irvine, USA
01.2003 - 12.2012
- Leveraged Microsoft Office skills to enhance training of volunteers, resulting in substantial customer satisfaction improvement.
- Supervised execution of recurring training sessions, fostering seamless experiences for participants.
- Developed new training programs in compliance with company and government standards.
Global Assignment Manager
Cendant Mobility
Irvine, CA
02.2003 - 07.2006
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created and maintained comprehensive project documentation for policy execution.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelors of Science - Anthropology
The Pennsylvania State University
State College, PA10.1999
Skills
- Team Leadership
- Project Leadership
- Effective Communication
- Effective Time Management
- Logistics Coordination
- Problem-Solving Resourcefulness
- Customer Engagement Expertise
- Leadership Development Coaching
- Leading Staff Discussions
- Analytical Problem Solving
- CRM software
- Financial management
- Account Management
- Vendor Relations
- Attention to detail
- Workflow management
- Deadline management
- Regulatory compliance
Certification
- Arizona Fingerprint Clearance Card, State of Arizona, 06/01/23, 06/30/25
- Montessori Teacher Certificate, Southwest Institute of Montessori, 11/01/22, 11/30/24
- Arizona Food Handler's License, State of Arizona, 08/01/22, 08/31/24
- First Aid and CPR, Arizona, 08/01/15, 12/31/23
- FINRA, Life, Health and Disability licensed, Series 6,63,26 and 33 licensed 3/1/03-10/5/2015
- Arizona Foster Care License, Christian Family Care, 05/01/15, 01/31/21
Affiliations
- gravel biking and racing
- hiking
- soccer
- travel/adventure
- PTO member
- proud foster parent
References
References available upon request.
Timeline
Campus Experience Coordinator
Illuminate Community Church
12.2023 - Current
Operations Director
Harvest Compassion Center
05.2018 - 10.2023
Client Coordinator
Opendoor
04.2017 - 01.2020
Global Assignment Manager
Cendant Mobility
02.2003 - 07.2006
Regional Training Manager
Primerica Financial Services
01.2003 - 12.2012
Bachelors of Science - Anthropology
The Pennsylvania State University
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