LAURA MARCELA TIRADO RIOS
Fair Lawn
Summary
Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.. Skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results.
Overview
15
15
years of professional experience
Work History
Bartender
Lane Bar
08.2024 - 02.2025
- Prepared and serve drinks
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Administrative Assistant
Tirado Garces Construction Company
01.2020 - 01.2024
- Maintain accurate records, reports, receipts and other documents related to the project
- Manage file system (systematic arrangement and retrieval of records, documents or information) within specified limits and following established procedures
- Perform various clerical tasks, such as running errands for project managers, performing payroll and maintaining records of the company's expenses
- Supervise the preparation of construction expenses to ensure accuracy and completeness
- Keep records of facility equipment and supplies, including purchases, sales, and inventory levels
Customer service, Gate Agent and Ramp Agent
SkyWest Airlines
01.2018 - 01.2019
- Assist passengers with check-in at the airport and issuing boarding passes
- Verify passenger identification and issuing boarding passes
- Provide passengers with the information about flight times, status, delays or cancellations
- Assist passengers with luggage check-in and ensuring luggage is correctly tagged and delivered
- Resolve customer issues and complaints in a professional and efficient manner
- Provide special assistance to passengers with special needs (like elderly passengers, unaccompanied minors, or passengers with physical disabilities)
- Sell airline tickets, confirm reservations and assist in changes of reservations
- Provide information about the aircraft, flight procedures, and safety measures
- Communicate with the pilots to ensure gate is ready for the aircraft arrival
- Assist passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane of commercial airline
- Announce flight information, using public-address system
- Verify names on passenger manifest or issue boarding pass to authorize passengers to board airplane
- Marshall aircraft on the ramp
- Perform wing walker duties
- Lift, load/unload, sort and transfer passenger baggage, freight and company material in and out of aircraft bins, belt loader or baggage carts
- Maintain safety and security of the ramp at all times and comply with safety procedures and station policies
- Drive/operate ramp equipment, including bag tugs, belt loaders and lavatory servicing vehicles in a safe manner
- Service aircraft as needed to include cleaning lavatories and cabin and restocking items
- Arrive to work on time
- Ensure GSE equipment is in proper working order
Bartender
Showdown Montana
01.2010 - 01.2018
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Certified Nurse Assistant
Missouri River Manor
01.2013 - 01.2016
- Helped patients with their activities of daily living
- Was escort for patients that needed to go to the hospital or medical appointments
- Transferred patients with sara lifts, golvo lifts and gaitbelt
- Charted patients food and fluid intake, and their performance in their ADLs
Certified Nurse Assistant
Wheatland Memorial Hospital
01.2012 - 01.2013
- Assisted the nurse in the admission process of new patients
- Took routine vital signs
- Got all the patients in one floor ready for their exams, their meals, and for going to bed
- Gave catheter care
- Certified in Cardiopulmonary resuscitation (CPR)
- Expired
Lift ticket sales
Showdown Montana
01.2011 - 01.2013
- Sold ski lift tickets
- Answered questions and directed customers to the place to sign up for events or lessons
Ski School instructor
Showdown Montana
01.2011 - 01.2013
- Taught skiing lessons to kids of 4 to 6 years of age
- Facilitated the movement of their legs with the use of tools on the skis
- Took a group of kids up the chairlift and kept the group progressing together
Kitchen labor
Showdown Montana
01.2010 - 01.2012
- Prepared food
- Worked as a cashier
- Cleaned the kitchen at the end of the day
Education
Architecture degree -
Santo Tomas University
01.2024
Certified Nurse Assistant -
Miles Community College
Miles city, MT01.2012
Microbiology and bioanalysis -
Universidad Industrial de Santander
01.2010
High school -
La Presentacion High school
11.2007
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Learn quickly
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Lane Bar
08.2024 - 02.2025
Administrative Assistant
Tirado Garces Construction Company
01.2020 - 01.2024
Customer service, Gate Agent and Ramp Agent
SkyWest Airlines
01.2018 - 01.2019
Certified Nurse Assistant
Missouri River Manor
01.2013 - 01.2016
Certified Nurse Assistant
Wheatland Memorial Hospital
01.2012 - 01.2013
Lift ticket sales
Showdown Montana
01.2011 - 01.2013
Ski School instructor
Showdown Montana
01.2011 - 01.2013
Bartender
Showdown Montana
01.2010 - 01.2018
Kitchen labor
Showdown Montana
01.2010 - 01.2012
Certified Nurse Assistant -
Miles Community College
Microbiology and bioanalysis -
Universidad Industrial de Santander
High school -
La Presentacion High school
Architecture degree -
Santo Tomas University
Similar Profiles
Kelley GephartKelley Gephart
Bartender /Casino Attendant at Lane BarBartender /Casino Attendant at Lane Bar
Nina Kate F. AlvarezNina Kate F. Alvarez
Events Manager at Prince Lane BarEvents Manager at Prince Lane Bar
Rochelle BottleyRochelle Bottley
Assistant Store Manager at Lane BryantAssistant Store Manager at Lane Bryant