Laura Maria Marquez
J.Crew Factory
Marlton,NJ
7
years of professional experience
A dedicated and results-driven retail professional with extensive experience in customer service and team leadership. Proven ability to drive business success through operational excellence and a focus on delivering exceptional customer experiences. Strong analytical, organizational, and multi-tasking skills with a commitment to learning and growth.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Work History
Assistant Manager (Part-Time)
2 Years 3 Months- Oversee day-to-day operations, including staffing, inventory management, and customer service, ensuring efficient and smooth store operations.
- Lead and motivate a team of associates to achieve sales goals and maintain high standards of customer service.
- Collaborate with management to implement store promotions and maintain visual merchandising standards.
- Act as the point of contact for resolving customer concerns, providing prompt and practical solutions to enhance the overall shopping experience.
- Monitor and assess team performance, providing coaching and feedback to promote professional development.
Key Holder
5 Months- Led a team of associates to ensure smooth operational tasks and adherence to opening/closing procedures, maintaining a customer-first approach.
- Actively contributed to business success through leadership, ensuring high-quality customer experiences that aligned with company standards.
- Trusted with overseeing a multi-million-dollar business, demonstrating reliability and sound decision-making in critical situations.
Associate
3 Years 9 Months- Provided exceptional customer service by acknowledging and assisting customers, helping them locate products, and addressing inquiries promptly.
- Demonstrated expert knowledge of brand-specific selling behaviors, ensuring every customer interaction contributed to a premium in-store experience.
- Courteous and responsive to both internal and external requests, supporting the team's goals and maintaining high levels of customer satisfaction.
Education
High School Diploma
Associate of Arts - Communications
Skills
Decisive & Analytical Thinking
Applied Learning & Problem Solving
Detail-Oriented & Highly Organized
Adaptability & Flexibility
Multi-tasking & Time Management
Stress Tolerance & Conflict Resolution
Sales Strategy & Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager (Part-Time)
J.Crew Factory
07.2024 - CurrentRead More
Key Holder
Gap Inc., Athleta
04.2023 - 09.2023Read More
Associate
Gap Inc., Old Navy, Athleta
10.2019 - 07.2023Read More
Cherokee High School
High School Diploma
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Rowan College At Burlington County
Associate of Arts from Communications
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