Laura Martinez
Avondale,AZ
Summary
Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Willing to learn.
Overview
19
19
years of professional experience
Work History
Receptionist/Office Manager
Sun Valley Dentistry Phoenix, AZ Feb, 2007 To Pres
Phoenix, AZ
02.2007 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Supported various administrative duties by proofreading,and invoicing.
Receptionist
Gentle Dental Phoenix, AZ Jan, 2006 To Oct. 2006
Phoenix, AZ
01.2006 - 10.2006
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Sun West Dental Phoenix, AZ Mar. 2003 to Jan. 2006
Sun West Dental Phoenix, AZ
Phoenix , AZ
03.2003 - 01.2006
- Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
- Coached and mentored team members in company policies.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Accomplished multiple tasks within established timeframes.
- Conducted monthly inventories of raw materials and components on work floor.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments.
- Matched purchase orders to invoices and logged invoices into computer.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Posted customer payments by recording cash, checks and credit card transactions.
- Processed incoming payments in accordance with established financial policies.
Education
High School Diploma -
Independence High School Diploma
Skills
- Attention to Detail
- Data Entry and Database Software
- Payment Processing
- Reliable and Punctual
- Records Management
- Courteous and Professional
- Positive Attitude and Energetic
- Verbal and Written Communication
- Team Collaboration
- Office Supply Management
- Basic Math
- Calm and Professional Under Pressure
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Office Manager
Sun Valley Dentistry Phoenix, AZ Feb, 2007 To Pres
02.2007 - Current
Receptionist
Gentle Dental Phoenix, AZ Jan, 2006 To Oct. 2006
01.2006 - 10.2006
Sun West Dental Phoenix, AZ Mar. 2003 to Jan. 2006
Sun West Dental Phoenix, AZ
03.2003 - 01.2006
High School Diploma -
Independence High School Diploma