Laura Martinez
Miami,FL
Summary
Dynamic Administrative Assistant with proven expertise at Firstservice Residential, excelling in vendor management and resident relations. Proficient in ADP and AVID, I streamline operations and enhance communication, ensuring compliance and satisfaction. Recognized for effectively managing work orders and fostering a collaborative team environment, I drive efficiency and support organizational goals.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Firstservice Residential/Brickellhouse Condominium
Miami, FL
01.2023 - Current
- Answering residents' calls/emails regarding maintenance requests, access issues, or general inquiries.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Logging and dispatching work orders to maintenance staff, or vendors.
- Creating purchase orders to manage the entire work order from the beginning to the end of the procurement process.
- Setting up vendors in the FSR system and assigning account and financial codes to manage the building budget and payment.
- Assisting with invoicing and tracking payments from residents and vendors, using AVID.
- Maintaining unit files, lease records, owner/residents' contact information, and insurance certificates.
- Preparing violation letters, meeting notices, and association communications.
- Accepting and processing condo dues, assessments, and payments.
- Ensure compliance with condo rules for deliveries and contractors.
- Sending out mass communications to residents via email or bulletin boards.
- Processed payroll using ADP software.
Education
High School Diploma -
Hialeah Senior High School
06-2023
Skills
- Access, Excel, Power Bi
- Jotform and FSR CRM
- ADP, Avid, AppFolio and Buildium
- Adobe Photoshop, Premier Pro, creative cloud
- Vendor and contractor management
- Resident relations & Conflict resolution
- Facilities & Asset maintenance
- Communication skills
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Firstservice Residential/Brickellhouse Condominium
01.2023 - Current
High School Diploma -
Hialeah Senior High School