LAURA MARTINEZ
Austin,US
Summary
Skilled in financial advising, regulatory compliance, and consumer lending, with a proven track record of enhancing customer satisfaction and fostering long-term relationships. Eager to leverage strong interpersonal and analytical skills in a new opportunity.
Overview
7
7
years of professional experience
Work History
Administrative Assistant II
Frost Bank
Austin, TX
12.2025 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Monitored daily operations in order to ensure efficient workflow processes were being followed.
Personal Banker 2
Frost Bank
Austin, TX
04.2025 - 11.2025
- Assessed client financial needs to recommend suitable banking products and services.
- Facilitated account openings, ensuring compliance with regulatory requirements and client documentation.
- Educated clients on digital banking tools, enhancing user experience and satisfaction.
- Resolved customer inquiries promptly, improving overall service quality and retention rates.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Followed up with customers to gather feedback and provide additional assistance.
Personal Banker
Frost Bank
Bastrop, TX
10.2023 - 04.2025
- Prepared bank deposits, general ledger postings and statements.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Used product knowledge and abilities to execute consumer loans and other services.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Advised customers on various financial products available from the bank.
Personal Banker
Prosperity Bank
Elgin, Texas
12.2021 - 10.2023
- Prepared bank deposits, general ledger postings and statements.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
Teller
IBC Bank
Austin, TX
09.2021 - 12.2021
- Received and counted daily inventories of cash, drafts and checks.
- Adhered to financial services security and audit procedures.
- Handled large volumes of currency quickly and accurately with minimal errors.
Front Desk Receptionist
Heavenly Hair And Spa
Elgin, TX
03.2021 - 09.2021
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Curbside Shopper
HEB Grocery Store
Bastrop, US
05.2019 - 03.2021
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Provided fashion advice and recommendations to clients to enhance their personal style.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma - undefined
Phoenix High School
Elgin, TX01.2018
Skills
Financial advising
Consumer lending
Regulatory compliance
Fraud detection
Customer service
Conflict resolution
Cash handling
Effective communication
Team collaboration
Banking
Fast learner
LANGUAGES
Spanish
Advanced
Timeline
Administrative Assistant II
Frost Bank
12.2025 - Current
Personal Banker 2
Frost Bank
04.2025 - 11.2025
Personal Banker
Frost Bank
10.2023 - 04.2025
Personal Banker
Prosperity Bank
12.2021 - 10.2023
Teller
IBC Bank
09.2021 - 12.2021
Front Desk Receptionist
Heavenly Hair And Spa
03.2021 - 09.2021
Curbside Shopper
HEB Grocery Store
05.2019 - 03.2021
High School Diploma - undefined
Phoenix High School