Laura Martinez
All Insurance Depot
Winter Springs
13
years of professional experience
Experienced Restaurant General Manager who oversees a high-volume restaurant with yearly sales of multi-millions of dollars. Well versed in daily operations, hiring and training of staff, budgeting and inventory control, P&L knowledge and a proactive Kitchen Manager.
Work History
Office Administrator
5 Years 4 Months- Developed and maintained filing systems for client documents, enhancing organization and retrieval efficiency.
- Oversaw claims relationships for the client's needs
Prep/Line Cook
1 Year 9 Months- Collaborated with chefs to execute meal prep tasks in a fast-paced environment.
- Prepared ingredients for daily menu items, ensuring freshness and quality standards.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness protocols.
- Assisted in inventory management, tracking supplies to prevent shortages and waste.
General Manager
1 Year 2 Months- Manage all functions of the restaurant including Front of House and Back of House operations.
- Scheduled and directed staff in work assignments to enhance operational efficiency.
- Assign tasks and oversee the direction of employees to ensure compliance with safety procedures and quality control guidelines.
- Develop and maintain exceptional customer service standards.
- Optimized profits through daily management of food, beverage, and labor costs.
Senior Manager - Assistant General Manager
5 Years- Led daily pre-shift and weekly departmental meetings to enhance organizational efficiency.
- Efficiently resolved problems or concerns to the satisfaction of all involved parties.
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards are met.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Managed account payables, account receivables and payroll.
- Worked closely with the kitchen staff to determine menu plans for special events and occasions.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
BA - Psychology
Skills
Office Management Certification
Proven sales record
Experience in EcoSure Audits
Customer service
Document management
Multi-tasking under pressure
Sales achievements
Leadership
Bilingual - English/Spanish
Timeline
Prep/Line Cook
Fork and Barrel
04.2024 - 01.2026Read More
Office Administrator
All Insurance Depot
04.2021 - CurrentRead More
General Manager
Le Pain Quotidien
12.2018 - 02.2020Read More
Senior Manager - Assistant General Manager
Outback Steakhouse
09.2013 - 09.2018Read More
University of Central Florida
BA from Psychology
Read More