Laura Martínez
Kaysville,UT
Summary
Results-driven professional with expertise in account management, client/vendor relations, and issue resolution. Skilled at building networks, maintaining exceptional attention to detail, and delivering innovative solutions. Currently pursuing a degree in Web and Graphic Design, blending creative vision with technical skills to produce impactful digital experiences.
Overview
7
7
years of professional experience
Work History
Account Manager
Interformgraphics
05.2022 - Current
- Write up orders with great attention to detail and follow up for timely job completion.
- Developed and maintained strong relationships with vendors to enhance customer satisfaction.
- Collaborate with all production departments to streamline processes and improve service delivery.
- Analyzed client needs to propose tailored solutions that drive engagement and retention.
Receiving Clerk
Interformgraphics
07.2021 - 05.2022
- Received and inspected incoming shipments for accuracy and quality.
- Assisted in training new staff on receiving procedures and safety protocols.
- Maintained inventory records using warehouse management software.
Customer Service Representative
Telus International
11.2018 - 01.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined processes for handling customer complaints, enhancing satisfaction rates.
- Managed a high volume of calls while maintaining accuracy in data entry and documentation.
Education
Associate of Applied Science - Web And Graphic Design
Davis Technical College
Kaysville, UT05-2026
Online Certificate -
Brigham Young University, PathwayConnect
12-2018
Skills
- Account management
- Issue resolution
- Networking skills
- Attention to detail
- Creativity and Innovation
- Client and vendor relationship management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
Interformgraphics
05.2022 - Current
Receiving Clerk
Interformgraphics
07.2021 - 05.2022
Customer Service Representative
Telus International
11.2018 - 01.2019
Associate of Applied Science - Web And Graphic Design
Davis Technical College
Online Certificate -
Brigham Young University, PathwayConnect
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