Laura Mayfield
Logansport,LA
Summary
Customer-oriented Supervisor with 20 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in the customer service industry, best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
19
19
years of professional experience
Work History
Manager on Duty
Dairy Queen Grill & Chill
Logansport, LA
04.2014 - Current
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Resolved customer complaints in a professional manner.
- Ensured compliance with safety regulations, company policies, and procedures.
- Handled employee relations issues such as disciplinary action or terminations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Cashier Team Lead
The Sugar Shack Sweets And Treats
Stonewall, LA
05.2010 - 03.2014
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Processed payments promptly for customers to exceed productivity standards.
Private Sitter
Private Patient
Many, LA
01.2005 - 12.2009
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Assisted elderly clients with daily living activities such as bathing, dressing, grooming and toileting.
- Provided companionship and emotional support to elderly clients by engaging in meaningful conversations.
- Provided assistance with mobility issues such as walking or transferring from bed to wheelchair.
- Implemented infection control protocols while providing personal hygiene care services.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
Education
High School Diploma -
Stanley High School
Logansport, LA05-2001
Skills
- Technical Knowledge
- Staff Training and Development
- Sales and Marketing
- Scheduling Proficiency
- Employee Engagement
- Goal-Oriented
- Complex Problem-Solving
- Customer service
References
References available upon request.
Timeline
Manager on Duty
Dairy Queen Grill & Chill
04.2014 - Current
Cashier Team Lead
The Sugar Shack Sweets And Treats
05.2010 - 03.2014
Private Sitter
Private Patient
01.2005 - 12.2009
High School Diploma -
Stanley High School