Laura Maziejka
Mineola,NY
Summary
Dedicated professional with a diverse background in operations management, sales, and consulting. Proven track record of successfully managing operations tasks, creating sales goals, and driving client success. Skilled in project management, HR functions, and client engagement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Channelnomics
Port Washington, NY
01.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
Client Success Manager
Channelnomics
Port Washington, NY
06.2021 - 01.2022
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Streamlined communication between clients and internal teams for smoother project execution.
Administrative Assistant
Channelnomics
Port Washington, NY
01.2020 - 06.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Sales Director
Saks Fifth Avenue
Huntington, NY
01.2017 - 01.2020
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Operations Director
Flemington Furs
Huntington, NY
06.2012 - 01.2017
- Managed all operations tasks for a brick and mortar furrier, including inventory management, vendor relations, and customer service
- Implemented new procedures to streamline operations and improve customer satisfaction
- Achieved a 10% increase in sales by optimizing product displays and merchandising strategies
Education
Associate Degree - Business Administration
Nassau Community College
Garden City, NY06.2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Project Management
- MS Office
- Process Improvement
- Strategic Partnerships
Timeline
Operations Manager
Channelnomics
01.2022 - Current
Client Success Manager
Channelnomics
06.2021 - 01.2022
Administrative Assistant
Channelnomics
01.2020 - 06.2021
Sales Director
Saks Fifth Avenue
01.2017 - 01.2020
Operations Director
Flemington Furs
06.2012 - 01.2017
Associate Degree - Business Administration
Nassau Community College