Summary
Overview
Work History
Education
Skills
Notary Public, State Of New Jersey
Timeline
Generic

Laura Mazza

Hopatcong,New Jersey

Summary

Dynamic professional with extensive experience at T. Daniel Specialty Heating, excelling in document management and customer service. Proven ability to enhance office efficiency through streamlined filing systems and exceptional communication skills. Demonstrated success in maintaining confidentiality and improving operational processes, ensuring accurate data entry and client satisfaction.

Professional administrative expert with proven record in managing office duties and administrative tasks. Known for reliability and adaptability, consistently contributing to team goals and maintaining high standards. Expertise in document handling and communication, ensuring smooth office operations and strong collaboration.

Overview

30
30
years of professional experience

Work History

Clerical Worker

T. Daniel Specialty Heating
06.2024 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Executed record filing system to improve document organization and management.
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Improved office efficiency by streamlining filing systems and organizing document storage.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
  • Utilized office management software to record and track customer information.
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.

Owner

Roxbury Automotive, Inc.
08.1995 - 10.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained confidentiality of employee records and payroll information.

Education

Business Administration

Southern New Hampshire University
Hooksett, NH

Skills

  • Document management
  • Typing speed
  • Filing systems
  • Basic accounting
  • Scheduling appointments
  • Data entry
  • Excel spreadsheets
  • Customer service
  • Payment processing
  • Multi-line phone proficiency
  • Quickbooks
  • Bookkeeping

Notary Public, State Of New Jersey

Registered with the State of New Jersey as a Notary Public.

Timeline

Clerical Worker

T. Daniel Specialty Heating
06.2024 - Current

Owner

Roxbury Automotive, Inc.
08.1995 - 10.2023

Business Administration

Southern New Hampshire University

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Laura Mazza