Laura McCorristin
Cinnaminson,NJ
Summary
Consistent performer with outstanding communication and organizational skills. Focused on applying analytical and problem-solving expertise to meet and exceed targets. Experienced in using technology to optimize workflows and enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Business Development Specialist
Interstate Connecting Components
Lumberton, NJ
08.2024 - Current
- Chased leads for potential new customers through research of new government contracts awarded
- Identified and analyzed customer needs to tailor solutions for increased client satisfaction.
- Collaborated with product management, asset, quality, and procurement to implement innovative business strategies.
- Secured accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
- Pricing RFQ's based on the customers needs and delivery timeline to win overall business
- Engaged with customers to build business relationships.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Attend tradeshows (exp. AUSA) to gain more product knowledge and gain more customer leads
Customer Service Representative
Interstate Connecting Components
Lumberton, NJ
01.2024 - 08.2024
- Utilized strong communication and problem-solving skills to resolve customer inquiries and complaints efficiently.
- Supervised high-volume call operations, focusing on timely and precise responses to customer needs.
- Analyzed existing workflows and introduced improvements to enhance customer experience and increase service efficiency.
- Coordinated efforts with cross-functional teams to effectively address and escalate intricate customer challenges.
- Tracked and organized detailed customer interaction data in CRM systems for enhanced reference and strategic insights.
- Managed follow-up communications to verify resolution effectiveness and cultivate enduring client relationships.
- Addressed and resolved disputes effectively in high-stress scenarios, upholding professionalism and promoting constructive dialogue.
- Utilized empathetic communication to resolve customer issues, contributing to increased loyalty and repeat patronage.
- Analyzed inventory data and executed prompt purchase orders to sustain adequate stock levels and support operational efficiency.
QUOTE COORDINATOR
Interstate Connecting Components
Lumberton, NJ
09.2021 - 01.2024
- Utilized critical thinking skills to troubleshoot potential problems during the quoting process.
- Maintained an up-to-date knowledge base of current products, services, prices, discounts and promotions available.
- Reviewed existing quotes regularly to ensure they are still valid according to current market conditions.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Ensured compliance with company policies and procedures related to the quotation process.
- Worked closely with sales team members to ensure accuracy of quotes before submitting them for approval.
- Analyzed customer requirements, identified product solutions and created customized quotes accordingly.
SHIFT SUPERVISOR
Starbucks
Mount Laurel, NJ
12.2014 - 09.2021
- Complied with company standards and policies, setting example for partners.
- Managed store closing and opening procedures to ensure safety and security.
- Held partners accountable during shift by effectively coaching to improve performance.
- Cultivated and maintained work culture through team building and positive interactions.
- Created successful shift plans, adjusting partner line-up to achieve shift efficiency.
- Maintained records of daily transactions and weekly sales reports.
Education
HIGH SCHOOL DIPLOMA - undefined
Rancocas Valley Regional High School
Mount Holly, NJ06.2010
Skills
- Partnership development
- Progress reports
- Team collaboration
- Client needs
- Data security
- Office administration
- Project record management
- Team objectives
Timeline
Business Development Specialist
Interstate Connecting Components
08.2024 - Current
Customer Service Representative
Interstate Connecting Components
01.2024 - 08.2024
QUOTE COORDINATOR
Interstate Connecting Components
09.2021 - 01.2024
SHIFT SUPERVISOR
Starbucks
12.2014 - 09.2021
HIGH SCHOOL DIPLOMA - undefined
Rancocas Valley Regional High School