Laura McCoy
Columbus,OH
Summary
Positive and upbeat individual with years of customer care experience. Determine to exceed expectations and excellent time management. Detail-oriented with years of experience in finance and accounting. Focused, dedicated and skillful in quickly identifying errors to minimize losses. Ability to motivate associations to ensure goals and task are completed.
Overview
8
8
years of professional experience
Work History
Dental Office Manager
HW Dental Clintonville
12.2022 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Assisted training of high-quality dental staff to ensure exceptional patient care.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Medical Billing Specialist
Specialized Medical Billing
03.2022 - Current
- Conduct duties in a professional and timely fashion
- Submit billing data to the appropriate insurance providers
- Process claims
- Resolve denial instances
Account Manager
DISCOVER CARD
08.2021 - 12.2021
- Handling inbound customer care calls in a timely manner with efficiency and accuracy
- Managing account rewards and processing payments with attention detail
Customer Services Specialist
ALLIANCE DATA
03.2017 - 05.2021
- Assisting with the customer credit card account through processing applications, payments, and complaints
Education
High school diploma -
Whiteoak High School
Skills
- Time Management
- Records Management
- Bill Payment
- Account Posting
- Claim Processing
- Claim investigation
- Appeal proceedings
- Lead team meeting
- Process reports
- Training New Staff Members
- Ensuring Customer Satisfaction
- Managing team members schedules
- Adjusting time cards
- Insurance verification
- Ensuring Compliance policy
- Information Updates
- Billing and Collections Procedures
- Information Confidentiality
- Billing Data Verification
Charitywork
- Walked in races for cancer and gay pride
- Donated to animal shelters and pet rescues
Timeline
Dental Office Manager
HW Dental Clintonville
12.2022 - Current
Medical Billing Specialist
Specialized Medical Billing
03.2022 - Current
Account Manager
DISCOVER CARD
08.2021 - 12.2021
Customer Services Specialist
ALLIANCE DATA
03.2017 - 05.2021
High school diploma -
Whiteoak High School
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