Laura McCrackan

• Deliver accurate revenue projections and financial reports to support the development of the annual budget.
• Perform revenue projections and billing rate analyses, aligning recommendations with financial targets.
• Facilitate cross-functional communication between departments to streamline and enhance collaboration and project execution.
• Analyze and review IT vendor contracts to verify available budget, identify duplicative services, and reduce overall IT spending across state agencies.
• Support budget preparation, forecasting, and financial management in collaboration with finance leadership and analysts.
• Oversee the preparation and monitoring of position forecasts using Oracle Cloud EPM for service-level budgeting.
• Direct the Account Representative team, ensuring customer service excellence and issue resolution with state agencies.
• Manage the IS Anchor process, ensuring timely documentation and quarterly financial true-ups.
• Provide actionable insights and strategic recommendations to executive leadership for continuous improvement.

• Directed financial activities for Information Services Division (ISD), ensuring compliance with agency requirements.
• Performed revenue projections and billing rate analyses, aligning recommendations with financial targets.
• Established financial strategy priorities aligned with departmental goals.
• Monitored cash flow for ISD to maintain fiscal health.
• Assisted in forecasting future expenses to assess upcoming fiscal year revenue needs.
• Prepared financial reports, including monthly Proformas and cash flow statements, to inform decision-making.
• Wrote, maintained, and validated complex queries in PeopleSoft Financials for accurate data analysis.

• Consolidated inputs for monthly forecasting, tracking variances and identifying key drivers of change.
• Conducted ad-hoc analyses to deliver decision support and actionable business insights.
• Update and maintain interagency shared service agreements and mid-year change orders for new service request initiation to service delivery finalization and account billing.
• Initiate, track and monitor contract renewals.
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for presentation delivery modification to more successfully advertise products, changes and/or communications.
• Mediate conflict in situations where customers are unhappy.

• Streamlined business workflows and established operational standards for data-driven solutions.
• Anticipated problems and troubleshot issues to devise future avoidance plans.
• Collaborated with finance teams to design, create, and maintain relational databases and data systems.
• Facilitated communication among teams to ensure understanding of projects throughout development.
• Developed value-adding processes to automate tasks and support systems through technical program implementation.
• Wrote, maintained, validated, and distributed complex queries in PeopleSoft for data analysis.
• Utilized SQL and VBA to write queries in PeopleSoft and procedures in Access databases.
• Consolidated data from various sources to create financial analysis reports, visualizations, and dashboards.

• Led payroll administration operations, overseeing time reporting and employee data analysis.
• Managed multiple account monitoring, ensuring accurate reconciliation and detailed reporting.
• Provided technical assistance related to payroll accounting and data maintenance.
• Resolved system programming and implementation issues to enhance operational efficiency.

• Process multi-state, bi-weekly payroll, tax payments and garnishments for multiple companies.
• Mined and consolidated data from a variety of data sources in order to develop various reports.
• Test systems for accuracy and assist with resolution of system programming/implementation issues.