Laura McGarity
Jacksonville,FL
Summary
Versatile and dynamic professional with strong leadership, communication and creative thinking skills that takes initiative for process improvement.
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
11
11
years of professional experience
Work History
Supervisor, Priority Shipments
Total Military Management, Inc.
Jacksonville, USA
05.2021 - Current
- Company Overview: A $350 million non-asset based logistics company with over 300 employees
- Offer leadership and operations expertise for a $350 million non-asset based logistics company with over 300 employees
- Ensuring the highest level of customer service and efficient move operations for 200+ carriers
- Directly supervise the internal Customer Support team, as well as assist with building and maintaining partner relationships
- Proven Customer Satisfaction – Achieved industry’s highest possible customer satisfaction scores for the last 4 performance periods, contributing to the 3rd highest booking year in TMM history
- Internal Support & Leadership - Successfully managing a team of fifteen customer service representatives to ensure the highest level of customer satisfaction by identifying and overcoming any possible issues or delays to meet all quoted timelines
- Training and Retention- Provide training and support by managing talent inside the organization for improved employee retention and growth
- Maintain compliance with military regulations and company policies
- Carrier Development – Provide open communication and the highest level of customer satisfaction to 200+ carriers
- Develop new carrier partnerships through networking, conventions, and personal site visits for new and current carriers
- A $350 million non-asset based logistics company with over 300 employees
Team Lead, Priority Shipments
Total Military Management, Inc.
Jacksonville, USA
01.2018 - 05.2021
- Company Overview: A $350 million non-asset based logistics company with over 300 employees
- A $350 million non-asset based logistics company with over 300 employees
Move Coordinator
Total Military Management, Inc.
Jacksonville, USA
05.2014 - 12.2017
- Company Overview: A $350 million non-asset based logistics company with over 300 employees
- A $350 million non-asset based logistics company with over 300 employees
Carrier and DPS Admin Specialist
Total Military Management, Inc.
Jacksonville, USA
10.2013 - 04.2014
- Company Overview: A $350 million non-asset based logistics company with over 300 employees
- A $350 million non-asset based logistics company with over 300 employees
Education
Bachelor of Science - Communications
University of North Florida
Jacksonville, FL01.2011
Skills
- Advanced proficiency in Microsoft Office applications
- SIRVA/Allied Van Line Systems
- Easy DPS
- Move Star
- Converge
- UniGroup
- Third-party Web Applications
- Utopia (Proprietary Software for TMM, Inc)
- Sales and contract renewals
References
Available upon request.
Timeline
Supervisor, Priority Shipments
Total Military Management, Inc.
05.2021 - Current
Team Lead, Priority Shipments
Total Military Management, Inc.
01.2018 - 05.2021
Move Coordinator
Total Military Management, Inc.
05.2014 - 12.2017
Carrier and DPS Admin Specialist
Total Military Management, Inc.
10.2013 - 04.2014
Bachelor of Science - Communications
University of North Florida