Laura Meade
East Northport
Summary
Customer-focused Service Representative recognized for high productivity and efficient task completion. Possess specialized skills in customer communication, problem resolution, and process optimization. Excel in active listening, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
29
29
years of professional experience
1991
1991
years of post-secondary education
Work History
Service Representative
Paychex Inc
Rochester
11.1996 - Current
- Assisted clients with payroll processing inquiries and provided timely support.
- Managed customer accounts and ensured accurate record-keeping for services.
- Coordinated communication between departments to resolve client issues efficiently.
- Educated clients on software features and guided them through setup processes.
- Responded to customer requests via phone and email, ensuring clear communication.
- Documented service interactions comprehensively for future reference and analysis.
- Collaborated with team members to improve operational processes and client service quality.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Work as a liaison between sales and operations to make sure clients had a seamless transition to our service
- Balanced wages and returns to accurately onboard clients to our service from their current provider.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Mentor new employees on all facets of job function and offer daily guidance to help service client base
- Provide support, assistance and training to our highest revenue accounts.
- Create custom reports on demand for audit purposes and compliance regulations.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
Business
SUNY, Farmingdale
Farmingdale, NY 09.1990 - 07.1991
Liberal Arts
Palm Beach Atlantic
West Palm Beach, FL 09.1988 - 05.1990
Walt Whitman High School
Huntington, NYSkills
- Payroll administration
- Customer relationship management
- Software training
- Record keeping
- Team collaboration
Accomplishments
- Consistently recognized for being in top 5 for productivity, quality and retention
- Maintained client survey scores well above average of 94% for almost 30 years
Timeline
Service Representative
Paychex Inc
11.1996 - Current
Business
SUNY, Farmingdale
09.1990 - 07.1991
Liberal Arts
Palm Beach Atlantic
09.1988 - 05.1990
Walt Whitman High School
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