Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laura Meaders
Open To Work

Laura Meaders

Ocala

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCustomer Retention Manager

Work Type

Part TimeSeasonal Work

Location Preference

On-Site
Location: Ocala, FL
Open to relocation: No

Salary Range

$15/hr - $410/hr

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offWork from home option

Summary

Dynamic professional with a proven track record at Dialamerica Marketing, excelling in customer relations and problem resolution. Leveraged critical thinking and Microsoft Excel proficiency to enhance service efficiency, achieving a 20% improvement in client satisfaction. Adept at building rapport and streamlining processes, driving team success and fostering long-term customer loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Instaloans
Ocala, FL
03.2018 - 02.2020
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in navigating loan options, ensuring clarity and understanding of terms.
  • Processed customer transactions accurately using proprietary software systems.
  • Collaborated with team members to streamline service processes, enhancing overall efficiency.

Customer Retention Manager

Dialamerica Marketing
Ocala, FL
08.2010 - 02.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in navigating loan options, ensuring clarity and understanding of terms.
  • Processed customer transactions accurately using proprietary software systems.
  • Collaborated with team members to streamline service processes, enhancing overall efficiency.

Education

General Studies

CFCC
Ocala, FL

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Microsoft Excel

Payment processing

Client relations

Professional telephone demeanor

Call center operations

Follow-up skills

Call management

Product knowledge

Paperwork processing

Appointment scheduling

Team development

Administrative support

Microsoft Office Suite

Microsoft PowerPoint

Prioritization

De-escalation techniques

Building rapport

Technical support

Quality control

Clerical support

Filing

Product sales

Coordination

Sales expertise

Assertiveness

Timeline

Customer Service Representative

Instaloans
03.2018 - 02.2020

Customer Retention Manager

Dialamerica Marketing
08.2010 - 02.2017

General Studies

CFCC