

Dynamic professional with a proven track record at Dialamerica Marketing, excelling in customer relations and problem resolution. Leveraged critical thinking and Microsoft Excel proficiency to enhance service efficiency, achieving a 20% improvement in client satisfaction. Adept at building rapport and streamlining processes, driving team success and fostering long-term customer loyalty.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Payment processing
Client relations
Professional telephone demeanor
Call center operations
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Team development
Administrative support
Microsoft Office Suite
Microsoft PowerPoint
Prioritization
De-escalation techniques
Building rapport
Technical support
Quality control
Clerical support
Filing
Product sales
Coordination
Sales expertise
Assertiveness