Laura Medina
Lindenhurst,NY
Summary
Dynamic pharmacy technician with extensive experience at CVS Pharmacy, adept in pharmaceutical knowledge and HIPAA compliance. Proven ability to resolve patient inquiries and streamline prescription processes, enhancing patient satisfaction. Strong decision-making skills and effective phone etiquette contribute to efficient operations and improved service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Minute Clinic Patient Support
CVS Pharmacy
Lindenhurst, New York
04.2024 - Current
- Guided patients in locating services and scheduling appointments within their states.
- Answered inquiries about specialties and cash pricing.
- Facilitated communication with clinics for patient discussions regarding test results or visit queries.
- Assisted with billing inquiries, updated patient claims, and resubmitted to insurance providers.
- Processed payments over the phone for patient bill balances.
Remote Pharmacy Technician
CVS Pharmacy Simple Dose
Spring Hill, FL
02.2022 - 10.2023
- Handled inbound calls to address patient issues and concerns.
- Made phone calls to approve monthly orders for patients.
- Contacted doctor offices for prescription refills and prior authorizations.
- Managed medication adjustments in patient orders, including additions and removals.
- Assisted manager with follow-up calls and provided support to technicians.
- Communicated with insurance companies for prescription overrides and updated information.
Pharmacy Technician
Pine Brook Pharmacy
Spring Hill, FL
06.2021 - 02.2022
- Fill and dispense prescriptions quickly and throughly
- Processed incoming inventory, placed drug orders, and stocked medication shelves
- Managed the register and assisted patients when they came in
- File prescriptions in correct books
- Contacted physicians offices for clarification on prescriptions and acquire refills
- Typed up prescription’s, billed insurances, and called if there was any insurance issues.
- Pull expired drugs and returned back to the warehouse.
- Ordered supplies for our store and other locations and set it up for delivery
- Billed insurances for vaccines.
- Received prescription payments and set up for home delivery
- Checked E-force profiles
Pharmacy Technician - Inventory Specialist
CVS Pharmacy
03.2017 - 06.2021
- Performed Inventory Specialist duties including ordering, processing and returning inventory as needed
- Managed the register, and helped patients at pick up
- Fill and dispense prescriptions quickly and thoroughly.
- Processed prescriptions, and billed the insurance.
- Solved insurance issues
- Called doctors for clarification on prescriptions
- Billed vaccines
Pharmacy Technician
Walgreens Pharmacy
01.2016 - 01.2017
- Filled and dispensed prescriptions accurately and efficiently.
- Managed register operations while assisting patients with pickups and item locations.
- Sorted prescriptions into designated bins post-checking.
- Restocked supplies to maintain inventory levels.
Education
Associate of Arts - Liberal Arts
Suffolk County Community College
Brentwood01.2011
High School Diploma -
Lindenhurst SHS
Lindenhurst, NY06-2006
Skills
- Pharmaceutical knowledge
- HIPAA compliance
- Decision-making skills
- Phone etiquette
Certification
- Registered Pharmacy Technician for the state of FL - RPT 85970
Timeline
Minute Clinic Patient Support
CVS Pharmacy
04.2024 - Current
Remote Pharmacy Technician
CVS Pharmacy Simple Dose
02.2022 - 10.2023
Pharmacy Technician
Pine Brook Pharmacy
06.2021 - 02.2022
Pharmacy Technician - Inventory Specialist
CVS Pharmacy
03.2017 - 06.2021
Pharmacy Technician
Walgreens Pharmacy
01.2016 - 01.2017
Associate of Arts - Liberal Arts
Suffolk County Community College
High School Diploma -
Lindenhurst SHS
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