Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Doctors Care Urgent Care
2023.10 - Current
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Filed and maintained patient records in accordance with HIPAA regulations.
Used Cerner, Docutap, and Clockwise to schedule appointments and input patient information
Pharmacy Technician
Publix
2022.12 - Current
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Workers Compensation Coordinator
South Carolina Sports Medicine
2021.10 - 2022.11
Created detailed job description library for organization and maintained relevance with regular updates..
Submitted Case manager and visit summary information to provider for approval
Scheduled with authorization and within provider guidelines
Gained authorization for each workers comp patient visit
Communications Coordinator
South Carolina Sports Medicine
2020.01 - 2021.10
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Returned voicemails, calls backs, scheduled and rescheduled patients within provider preference
Inputted insurance and authorization verification
Scanned referrals and documented appropriate patient and provider communication
Lead Front Desk Coordinator
South Carolina Sports Medicine
2018.12 - 2020.01
Organized staff schedules to optimize coverage during peak hours while adhering to budgetary constraints.
Maintained accurate guest records, ensuring seamless communication between departments regarding special requests or needs.
Worked quickly and efficiently in a high volume patient clinic, abiding by provider preference
Managed communication between clinical and front desk staff to ensure updates on provider schedules and timelines
Used Athena Health Network EMR system
Education
Bachelor of Arts (B.A.) In Clinical Counseling -
Saint Leo University
Tampa, FL
08.2019
Associate in Science (A.S.) In Applied Science -
Trident Technical College
North Charleston, SC
08.2016
High School Diploma -
Ashley Ridge High School
Summerville, SC
05.2012
Skills
Medical terminology knowledge
Customer Service
Medical insurance
Pharmaceutical knowledge
Fluent with Athena Health Network, Docutap, Cerner, Clockwise. Enterprise RX EMR systems
Personal Information
Title: Communications Coordinator
References
Jacey Sandifer, Former Front Office Manager, South Carolina Sports Medicine, (843) 560-1472, Sandiferj@scsportsmedicine.com
Dawson Cherry, Practice Administrator, South Carolina Sports Medicine, (843) 414-6966, Cherryd@scsportsmedicine.com
Ava Haynes, Extended Day Site Coordinator, ABES/ Dorchester School District 2, (843) 860-6767, Agraham@dorchester2.onmicrosoft.com
Timeline
Patient Service Representative
Doctors Care Urgent Care
2023.10 - Current
Pharmacy Technician
Publix
2022.12 - Current
Workers Compensation Coordinator
South Carolina Sports Medicine
2021.10 - 2022.11
Communications Coordinator
South Carolina Sports Medicine
2020.01 - 2021.10
Lead Front Desk Coordinator
South Carolina Sports Medicine
2018.12 - 2020.01
Bachelor of Arts (B.A.) In Clinical Counseling -
Saint Leo University
Associate in Science (A.S.) In Applied Science -
Trident Technical College
High School Diploma -
Ashley Ridge High School
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