Laura Melendez
Nacogdoches
Summary
Experienced Service Captain with background in hospitality management. Bring strong leadership skills, team coordination, and service-oriented mindset. Proven ability to manage tasks efficiently while ensuring customer satisfaction. Significant contributions in enhancing operational efficiency and service quality in previous roles.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Hospitality
Life Time Work coworking
Houston
10.2023 - Current
- Ensured all guests received outstanding hospitality services at all times.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Completed day-to-day duties accurately and efficiently.
- Delivered exceptional customer service to enhance guest experiences.
- Assisted guests with inquiries and provided information about services.
- Maintained cleanliness and organization in all public and staff areas.
- Collaborated with team members to ensure smooth daily operations.
- Supported event setup and breakdown to meet client specifications.
- Monitored inventory levels and restocked supplies as needed.
- Trained new staff on operational procedures and customer service standards.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Provided customer service to ensure satisfaction throughout their dining experience.
- Welcomed customers to property and offered immediate assistance with needs.
- Assisted guests by promptly responding to questions, requests and concerns.
Facility Operations Supervisor
Life Time Fitness
The Woodlands
10.2023 - 06.2026
- Supervised daily facility operations and maintenance activities for optimal performance.
- Coordinated team schedules to ensure adequate staffing and coverage.
- Managed inventory levels for cleaning supplies and equipment maintenance needs.
- Conducted regular inspections to uphold safety and cleanliness standards.
- Implemented training programs for team members on operational procedures.
- Collaborated with management to develop facility improvement initiatives.
- Resolved member concerns related to facility conditions and services promptly.
- Ensured compliance with health and safety regulations throughout the facility.
- Created reports summarizing operational performance metrics for senior management review.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Partnered with team members to identify and address challenges or opportunities.
- Researched daily corporate operations and reviewed and updated standard operating procedures with input from key stakeholders.
- Initiated new projects aimed at improving customer satisfaction or optimizing operational efficiency.
Press Operator
RR Donnelley & Sons Co
Brenham
02.2018 - 01.2021
- Maintained equipment by performing routine inspections and preventive maintenance.
- Adjusted settings on machines for different print runs and materials.
- Operated printing presses to produce high-quality printed materials.
- Collaborated with team members to troubleshoot equipment issues quickly.
- Documented production data and maintained accurate records for reporting purposes.
- Ensure that all safety regulations are followed while operating machinery.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
- Set up and operated progressive presses to produce materials to customer specifications.
- Turned controls to set cutting speeds, feed rates or table angles for specified operations.
- Applied knowledge of physical properties of workpiece materials to plan sequences and operations.
Collator Operator
RR Donnelley & Sons Co
Nacogdoches
03.2015 - 01.2018
- Operated collating machines for efficient document assembly and production.
- Maintained quality control to ensure accuracy in printed materials.
- Inspect finished products for quality assurance purposes.
- Conducted routine maintenance checks on equipment to ensure proper functionality.
- Verify product numbers against job orders prior to beginning each run.
- Perform necessary maintenance on machines such as lubrication, cleaning.
- Check for misfeeds, jams, or other problems with the collator equipment.
- Conduct periodic tests to evaluate performance and make necessary repairs or adjustments when needed.
- Kept records of materials used and time needed for projects.
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
- Reviewed orders and collected payments from clients.
- Properly handled hazardous waste materials to uphold safety regulations.
- Observed environmental factors and effects on equipment performance to make adjustments when necessary.
Online Chat Representative
Etech
Nacogdoches, TX
02.2014 - 12.2014
- Assisted customers with product inquiries through online chat platforms.
- Provided timely support to resolve technical issues for users.
- Documented customer interactions accurately in the ticketing system.
- Utilized CRM software to track and manage customer requests effectively.
- Monitored customer feedback for trends in order to identify areas of improvement.
- Gathered customer contact information for follow-up purposes.
- Responded promptly and courteously to all incoming chats.
Education
High School Diploma -
Nacogdoches High School
Nacogdoches, TX 09.2006 - 05.2009
Skills
- Staff supervision
- Training program development
- Health compliance oversight
- Resource scheduling
- Equipment maintenance
- Customer relationship management
- Program development
- Payroll processing
- Administrative duties
- Recruiting and interviewing
- Customer service
- Team coordination
- Facility maintenance
- Operational procedures
- Conflict resolution
- Attention to detail
- Process improvement
- Hospitality and guest service
- Hospitality and catering
- Hospitality and professionalism
Education and Training
other
Languages
English
Timeline
Hospitality
Life Time Work coworking
10.2023 - Current
Facility Operations Supervisor
Life Time Fitness
10.2023 - 06.2026
Press Operator
RR Donnelley & Sons Co
02.2018 - 01.2021
Collator Operator
RR Donnelley & Sons Co
03.2015 - 01.2018
Online Chat Representative
Etech
02.2014 - 12.2014
High School Diploma -
Nacogdoches High School
09.2006 - 05.2009