CMIPS II
Laura Mercuri Lopez
Supervising Social Worker
2762 Annapolis Cir, San Bernardino, CA,United States
Summary
I am versatile and accomplished at integrating myself into challenging environments. My 13 years of social work and human services experience has equipped me with a strong foundation in the common requirements and goals of a social services organization. Additionally, my supervision experience has allowed me to build positive and effective working relationships within my Department and with outside agencies to establish common goals for the well-being of our mutual customers. My goal is to utilize my supervision, social work experience, and coaching skills to successfully lead a team in support of the organization’s Mission, Purpose and Values.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Supervising Social Worker
County of San Bernardino
10.2022 - Current
- Task and assign, supervise, review and evaluate work completed by Social Workers under my direct supervision.
- Provide support to staff with special case situations; advise Social Workers on concerns relating to cases involving complex problems.
- At times, complete the duties of a Social Worker including but not limited to: completing in-home assessments, maintain case documentation, prepare reports, and write routine correspondence.
- Develop and deliver work performance evaluations.
- Participate in job interview panels; complete hiring memos, update candidate lists and completed Request to Fill position documents.
- Deliver training to newly hired Social Workers in and outside of my unit.
- Assist Social Workers in preparing for State Hearings; served as a witness in place of Social Workers during hearings, if needed.
- Served as lead safety supervisor; recruited volunteers and assisted with managing operations for various critical incidents and emergency responses by the Department.
- Prepare and disseminate information to Social Workers regarding policy/regulation changes and departmental goals and objectives during monthly unit staff meetings.
- Analyze and offer feedback pertaining to new IHSS handbook material sent for review by the Program Development Department.
- Create and balance Social Worker caseloads.
- Meet and confer with Supervising Social Worker peers to delegate and/or disseminate duties.
- Complete employee investigations as needed; implement progressive disciplinary actions when appropriate.
- Complete Quality Assurance interviews with IHSS Program recipients to ensure proper protocols are being followed by Social Workers.
- Served on various workgroups and projects to improve departmental efficiencies.
Social Worker II
SB County - Department Of Aging And Adult Services
02.2019 - 10.2022
- Complete home visits with recipients to evaluate and observe them in their own environment to gather information relevant to their needs for the IHSS program and other relevant services.
- Determine eligibility and needs of new applicants as well as continued yearly eligibility of current recipients.
- Provide information to various social services and applicable alternative resources to customers who are in need of additional help.
- Maintain and manage a caseload while assisting with uncovered caseloads as needed.
- Interpret and explain San Bernardino County rules and regulations to customers and general public.
- Document and update pertinent data in order to authorize recipient service hours and enter detailed narratives in order to justify case actions.
- Serve as a training resource for trainees and provide job shadowing.
- Attend Appeals hearings as needed and work with Appeals Specialists to build the County's case and position for the hearing.
- Look for signs of abuse and neglect and take necessary actions based on things witnessed or allegations reported to the department.
Child Support Officer I
SB County - Department Of Child Support Services
02.2015 - 02.2019
- Conducted interviews with complainants, defendants, and witnesses in order to obtain information.
- Prepare guideline calculations based on customer financial resources, earnings, and other financial resources.
- Conferred with Attorneys in order to determine specific child support order language consistent with the Family Law, Penal Codes and Codes of Civil Procedure.
- Maintain and managed a case of approximately 1500 cases.
- Initiated Enforcement and legal actions based on non-payment of support orders.
- Communicated with customers and other county Departments by email, phone and in person.
- Interpreted, explained, and enforced San Bernardino County rules and regulations to the general public and citizens.
- Participated in various workgroups in order to provide input regarding policy and procedure updates.
Eligibility Worker II
SB County - Transitional Assistance Department
12.2011 - 02.2015
- Interviewed recipients of CalWORKs and/or CalFresh benefits for their yearly re-evaluation and collected pertinent information regarding employment, income, property/resources and financial obligations in order to determine continued eligibility and authorize benefits.
- Updated case records as well as documented all case actions and customer contact.
- Interpreted and explained program regulations and other relevant material to applicants and recipients.
- Actively engage in error identification, as well as prevention, and corrective action if needed.
- Provide information to various social services to customers who were in need of additional help.
- Served as a trainer/mentor to newly hired trainees.
Education
Bachelor of Arts - Psychology
University of California - Davis
Davis, CA 09.2003 - 06.2008
Skills
- Safety Supervisor 11/2022 - 10/2023
- IEHP/Molina Coordinated Care Initiative, Liaison 11/2022 - Present Day
- Take Your Child to Work Day, DAAS Representative 2024
- County of SB Virtual Food Drive, DAAS Point of Contact 2023 & 2024
- DAAS Mentoring Program, Mentor 2024
- CWDA Conference, Attendee 2024
- Program Integrity Unit (PIU), Supervisor 2024 - Present Day
- IHSS Forms Workgroup, 2025
- APS MDT Planning Committee, Committee Member 2024
- 5 and 10 year County of San Bernardino Service Pin Recipient
- Perfect Attendance 2019 - 2021
Software
Microsoft Teams
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft SharePoint
Microsoft Outlook
Timeline
Supervising Social Worker
County of San Bernardino
10.2022 - Current
Social Worker II
SB County - Department Of Aging And Adult Services
02.2019 - 10.2022
Child Support Officer I
SB County - Department Of Child Support Services
02.2015 - 02.2019
Eligibility Worker II
SB County - Transitional Assistance Department
12.2011 - 02.2015
Bachelor of Arts - Psychology
University of California - Davis
09.2003 - 06.2008
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