Laura Mesa
Eaton Rapids
Summary
To secure a long-term position with an employer who will find the best use of my knowledge and experience in helping customers to meet overall company goals objectives.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Acapulco Mexican Grill
05.2022 - 06.2023
- Managed customer service inquiries and complaints in a timely manner
- Organized training sessions for new hires to familiarize them with the workplace environment
- Supervised daily operations including scheduling shifts, assigning duties
- Monitored employee attendance records, timekeeping, and payroll information.
Front Desk Customer Service Representative
Courtyard by Marriott
07.2021 - 05.2022
- Assisted customers with the check-in and check-out process, and answered questions about hotel services and amenities
- Maintained an up-to-date knowledge of hotel products, services, pricing plans, and policies
- Provided accurate information regarding the availability of rooms for guests
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
ASSISTANT MANAGER
La Bodeguita Restaurant
07.2020 - 05.2021
- Coordinated with general manager for everyday front of the house operations
- Kept track of and maintained financial and administrative records
- Assisted with hiring and training of new staff
- Monitored inventory and ordered merchandise based on daily and weekly demand
- Answered customers calls.
ADMINISTRATIVE ASSISTANT
Xtreme Staffing, Inc
03.2019 - 07.2020
- Performed administrative related duties assigned by the supervisor
- Inventoried and kept track of all necessary office supplies and assisted with payment of invoices to vendors
- Provided front desk coverage by answering all incoming calls and emails
- Scheduled meetings and assisted with organizing work-related trips and special events for employer with potential candidates
- Set up appointments with potential candidates.
Education
Certification in Medical Insurance Billing -
Ross Medical Education Center
Lansing, MISkills
- Fluent in English and Spanish
- Customer service
- Restaurant management
- Event planning
- Inventory management
- Social media marketing and optimization
- Sales Monitoring
- Recruiting and Interviewing
Timeline
Assistant Manager
Acapulco Mexican Grill
05.2022 - 06.2023
Front Desk Customer Service Representative
Courtyard by Marriott
07.2021 - 05.2022
ASSISTANT MANAGER
La Bodeguita Restaurant
07.2020 - 05.2021
ADMINISTRATIVE ASSISTANT
Xtreme Staffing, Inc
03.2019 - 07.2020
Certification in Medical Insurance Billing -
Ross Medical Education Center
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