Laura M. Halford
Byron Center,MI
Summary
Dynamic Small Business Account Manager at Verizon Wireless with a proven track record in relationship management and sales forecasting. Expert in delivering tailored solutions, enhancing client satisfaction, and reducing inventory variance. Adept at utilizing Salesforce CRM to drive results and foster loyalty, ensuring effective problem resolution and exceptional customer service.
Overview
17
17
years of professional experience
Work History
Small Business Account Manager
Verizon Wireless
Holland, Michigan
04.2016 - Current
- Utilized CRM tools to track interactions and manage client information efficiently.
- Collaborated with other departments to ensure timely delivery of products and services to customers.
- Managed small business accounts, providing tailored solutions and support.
- Collaborated with clients to identify their communication needs and preferences.
- Resolved customer inquiries, ensuring timely and effective problem-solving.
- Developed strong relationships with business owners to foster loyalty and trust.
- Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
Accountant/Purchasing Agent
All Tech Engineering
Wyoming, MI
03.2015 - 10.2015
- Set up new jobs coming from Sales
- Compared quotes from multiple vendors to ensure we were getting the best price, lead time and quality on items that we required to build new machines
- Maintained a positive relationship with vendors and account/sales representatives
- Sent out purchase orders to vendors and made sure pricing on confirmations and invoices matched quoted price
- Filed unpaid invoices in corresponding location as well as pull invoices once they reached terms to pay vendors
Managing Partner/General Manager
Diversified Restaurant Holdings
, MI
06.2008 - 11.2014
- Opened location with hiring 110 new employees
- Prepared payroll by reviewing hours and pay
- Liquor/beer inventory, analysis and ordering
- Made weekly schedule for multiple departments with meeting labor goals
- Interviewed, hired, trained and terminated employees
- Opened two locations in Southwest Michigan
- Initial hiring including interviews and orientation of 115 employees
- Managed staff on a daily basis anywhere from 6-20 people
- Review all ordering and ending inventory by other manager and analyze the numbers if high variation, double checking counts if necessary
- Reduced inventory variance from -2.8% to -.7% average
- Decreased turnover rate by 38%
- Managed all cash handling in restaurant daily
- Worked at increasing sales over previous year by minimum of 15%
Education
Masters of Business Administration -
Lawrence Technological University
Southfield, MI05.2011
Bachelor’s - Business Management, Accounting/Finance
Lake Superior State University
Sault Ste. Marie, MI05.2009
Associates in Applied Science -
Alpena Community College
Alpena, MISkills
- Relationship management
- Product and service sales
- Verbal and written communication
- Active listening
- Sales forecasting
- Client relationship building
- Product delivery coordination
- Problem resolution
- Customer service
- Account management
- Inventory management
- Positive communication
- Time management
- Salesforce CRM
Accomplishments
- Received highest secret shopper award in 2012. Placed 1st out of 46 restaurants.
- Consistently exceeded 100% of quota at Verizon.
References
- Gabrielle Trader, coworker, New Hudson, MI, 616-401-5417
- Gerry Makidon, colleague, Petoskey, MI, 810-252-6812
- Sean O’Connor, manager, Grand Rapids, MI, 231-499-1662
Timeline
Small Business Account Manager
Verizon Wireless
04.2016 - Current
Accountant/Purchasing Agent
All Tech Engineering
03.2015 - 10.2015
Managing Partner/General Manager
Diversified Restaurant Holdings
06.2008 - 11.2014
Masters of Business Administration -
Lawrence Technological University
Bachelor’s - Business Management, Accounting/Finance
Lake Superior State University
Associates in Applied Science -
Alpena Community College