Laura Mikolaitis
Monument,CO
Summary
As a Customer Support Services Coordinator, I professionally provide our customers with the best possible service when processing their Global Surgery and Global Orthopedic medical device orders. I also work collaboratively with other departments, vendors, customers both direct and indirect to process their requests. When possible, I also support other divisions by participating in grow and stretch opportunities within the medical device sector.
Overview
9
9
years of professional experience
Work History
Customer Support Services Coordinator
Johnson & Johnson Health Care Systems
Monument, CO
08.2016 - Current
- Handled customer-facing activities on various channels for order creation via phone/fax and e-channels.
- Managed data manipulation and outcome determination through report generation in ECC, SAP, and MS Excel. Complied with Sarbanes Oxley standards and business controls by producing daily reports for accurate processing of customer orders.
- Achieved timely resolution of concerns with thorough investigation, accurate researching & prompt follow-up in coordination with various departments.
- Exhibits excellent interpersonal, verbal, and written communication skills to successfully collaborate with diverse teams and individuals.
Accounting Administrative Assistant
Country Club at Woodmoor Monument
Monument, CO
10.2015 - 08.2016
- Assessed complex scenarios, proposed effective approaches and implemented personalized remedies.
- Exhibits outstanding soft skills paired with proficient quantitative and analytical capabilities.
Education
Bachelor of Arts Communications - Communications
University of Colorado
Colorado Springs, CO, USA12-2024
Associate of Arts - Communications
Pikes Peak State College
Colorado Springs, USA, CO05.2021
Accomplishments
- 8 years front-line customer service experience with Johnson & Johnson Health Care Systems, using SAP,GHX, ECC, Johnson & Johnson Customer Connect, MS Office.
- Currently in pursuit of my bachelors degree in communications from the University of Colorado Colorado Springs, graduating December 2024, current GPA of 3.77.
Timeline
Customer Support Services Coordinator
Johnson & Johnson Health Care Systems
08.2016 - Current
Accounting Administrative Assistant
Country Club at Woodmoor Monument
10.2015 - 08.2016
Bachelor of Arts Communications - Communications
University of Colorado
Associate of Arts - Communications
Pikes Peak State College
Similar Profiles
RACHANA PARIKHRACHANA PARIKH
Leadership Development Program at Johnson & Johnson FinancialLeadership Development Program at Johnson & Johnson Financial
Yosra EbrahimYosra Ebrahim
Inside Sales Representative at Kenvue (Johnson & Johnson Consumer Health Care)Inside Sales Representative at Kenvue (Johnson & Johnson Consumer Health Care)
Adrienne Vaughan, RRTAdrienne Vaughan, RRT
Respiratory Care Practitioner III at Harris Health Systems, Lyndon B. Johnson HospitalRespiratory Care Practitioner III at Harris Health Systems, Lyndon B. Johnson Hospital
MALIK RICHARDSONMALIK RICHARDSON
Athlete at NikeAthlete at Nike
Leeya BaileyLeeya Bailey
Client Relationship Lead at VEHO TechnologiesClient Relationship Lead at VEHO Technologies