Laura Miller
Sallisaw,OK
Summary
Knowledgeable director with over thirteen years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Driven Director with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans and personnel to accomplish fast-paced work.
Overview
17
17
years of professional experience
Work History
Director 5 Star Childcare
Camille’s Kidz
Vian, OK
10.2010 - 06.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Recruited, hired and trained employees on operations and performance expectations.
- Partnered with staff to create professional development plans to support personal and business growth.
- Supported work-life balance to improve staff morale.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
Counceling Lieson
Calming Connections
Sallisaw, OK
05.2007 - 06.2010
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Early Childhood Education
Northeastern University, Tahlequah, OK
Tahlequah, OK05-2005
Associate of Arts - Psychology
Carl Albert State College
Poteau, OK05-2004
Skills
- Partnerships and Alliances
- Business Development
- Operations Management
- Staff Management
- Hiring and Retention
- People Management
- Charismatic Leader
- Verbal and written communication
- Cross-functional team leadership
- Facilities Management
- Rules and regulations
- Company guidelines
- Creativity and Innovation
- Program Administration
Timeline
Director 5 Star Childcare
Camille’s Kidz
10.2010 - 06.2024
Counceling Lieson
Calming Connections
05.2007 - 06.2010
Bachelor of Science - Early Childhood Education
Northeastern University, Tahlequah, OK
Associate of Arts - Psychology
Carl Albert State College