LAURA MILLER
Dallastown,U.S.A.
Summary
Seasoned bartender with more than 20 years of experience in fast-paced restaurants. Excellent attention to detail and customer service skills. Track record of achieving exceptional results in daily bartending and competitions.
Overview
24
24
years of professional experience
Work History
HEAD BARTENDER
Stone Mill Inn
Hellam, PA
08.2023 - Current
- Set up and tear down the bar for every event.
- Deliver exceptional cocktail service.
- Train all oversee all bartenders.
ASSEMBLER
Aerotek/ Comprehensive Logistics
York
02.2024 - 05.2024
- Assembled parts for Harley Davidson products
- Learned 12 stations in a short time
- Trained new enployees
BARTENDER / SERVER
South County Brewing Company
York, PA
08.2022 - 06.2023
- Used POS system to accurately input orders and process payments
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
BARTENDER / SERVER / TRAINER
The First Post
York, PA
06.2021 - 05.2022
- Increased sales by introducing new and promotional cocktail recipes
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty
BARTENDER / SERVER / TRAINER
Coleman Public House
Mount Pleasant, SC
11.2019 - 05.2021
- Suggested daily specials and appetizers to meet upsell targets
- Trained new servers in restaurant procedures and customer service standards
PRIVATE BARTENDER / SERVER
Pampered Palate
West Ashley, SC
10.2018 - 03.2021
- Organized and executed exceptional service of food and cocktails
- Created beautiful tablescapes
BARTENDER / BAR COORDINATOR
Bee Savvy Events
Charleston, SC
04.2016 - 03.2020
- Planned, organized and controlled operations of bar and cocktail lounge
POINT SERVER
Mex 1 Coastal Cantina
Sullivan's Island, SC
07.2016 - 03.2017
- Trained new servers in restaurant procedures and customer service standards
- Monitored tables, offering add-ons and checking on guest satisfaction
- Fostered fun atmosphere and family-style work environment consistent with company brand
BEVERAGE CART / FLOOR SUPERVISOR / HEAD BARTENDER
Heritage Hills Golf Resort
York, PA
02.2008 - 07.2014
- Created long-term guest relationships
- Conducted power point presentations for training purposes
- Floor supervising that included hiring/firing, creating drink menus, addressing guest complaints, inventory, and assisting in all the needs of the staff
- Had the highest individual sales record and team sales record every year
BAR MANAGER / HEAD BARTENDER / EVENT COORDINATOR
Haydn's on Pine
Harrisburg, PA
03.2007 - 01.2008
- Wrote the bar schedules
- Booked the entertainment and worked with promoters
- Created theme nights and specials events
- Ordered liquor and beer
- Purchased cigars
- The restaurant closed, and I moved on to help open the million dollar patio at Heritage Hills
BARTENDER / CATERING MANAGER
Annie Bailey's Irish Pub
Lancaster, PA
03.2006 - 03.2007
- Opened the restaurant from scratch
- Booked and coordinated all catering events
- Served drinks in a high volume bar
- Moved on to help another bar once the bartenders were trained and experienced
SERVER / BARTENDER / HEAD BARTENDER
TGI Fridays
10.2000 - 02.2006
- Trained bartenders
- Helped with monthly inventory
- I competed in mandatory yearly bottle flair competitions, and won 2 years in a row
- Made cocktails according to soecific recipes
Education
HIGH SCHOOL DIPLOMA -
Dallastown Area High School
Dallastown, PA, U.S.A.Skills
- Bar Management
- Corporate Trainer
- Event Planner
- Entertainment Coordinator
- Competitive Bar Flair
- Competitive Cocktail Creations
- Floor Supervisor
- RAMP certified
Publications
- Featured for 'Bombay Sapphire Most Inspired Bartender' on Fox 43 News, FlipSide, BarFly, York Daily Record, and York Dispatch.
- Featured on 'Good Day PA' promoting new Valentine's Day cocktails for Old Republic Distillery.
- Featured in FlipSide in The York Dispatch for York Bartender of the Month.
Awards
- 2004, T.G.I.Fridays Flair Competition Winner
- 2005, T.G.I.Fridays Flair Competition Winner
- 2010, Bombay Sapphire 'Most Inspired Bartender' Pennsylvania Fan Favorite Bartender
- 2011, Fourth Place at Brugal Rum Competition
- 2012, Employee of the Month at Heritage Hills Golf Resort
- 2014, York, PA Bartender of the Month
References
- Jackie Speary, Catering Manager at Heritage Hills, known for 20 years, 717-324-9418
- Karen Painter, owner of Stone Mill Inn, known for 15 years, 717-968-1249
- Braxton Erne, bartender at Stone Mill Inn, known for 1 1/2 years, 717-855-6429
Timeline
ASSEMBLER
Aerotek/ Comprehensive Logistics
02.2024 - 05.2024
HEAD BARTENDER
Stone Mill Inn
08.2023 - Current
BARTENDER / SERVER
South County Brewing Company
08.2022 - 06.2023
BARTENDER / SERVER / TRAINER
The First Post
06.2021 - 05.2022
BARTENDER / SERVER / TRAINER
Coleman Public House
11.2019 - 05.2021
PRIVATE BARTENDER / SERVER
Pampered Palate
10.2018 - 03.2021
POINT SERVER
Mex 1 Coastal Cantina
07.2016 - 03.2017
BARTENDER / BAR COORDINATOR
Bee Savvy Events
04.2016 - 03.2020
BEVERAGE CART / FLOOR SUPERVISOR / HEAD BARTENDER
Heritage Hills Golf Resort
02.2008 - 07.2014
BAR MANAGER / HEAD BARTENDER / EVENT COORDINATOR
Haydn's on Pine
03.2007 - 01.2008
BARTENDER / CATERING MANAGER
Annie Bailey's Irish Pub
03.2006 - 03.2007
SERVER / BARTENDER / HEAD BARTENDER
TGI Fridays
10.2000 - 02.2006
HIGH SCHOOL DIPLOMA -
Dallastown Area High School