Laura Mina Besares
The Bronx
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Care portal
Volunteer Work
The Bronx
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved customer inquiries and concerns efficiently.
- Ensured customer satisfaction through effective problem resolution.
- Assisted customers with setting up new products and services.
- Collaborated with team members to enhance customer experience.
- Greeted customers warmly, ensuring a welcoming atmosphere.
Customer Service Provider
Careportal
The Bronx
09.2025 - 05.2026
Education
GED
The Bronx, NYSome College (No Degree) - Business Administration
Monroe Community College
The Bronx, NYSkills
- Customer service
- Team collaboration
- Problem resolution
- Task prioritization
Languages
Spanish
Native/ Bilingual
A1
Timeline
Care portal
Volunteer Work
09.2025 - Current
Customer Service Provider
Careportal
09.2025 - 05.2026
GED
Some College (No Degree) - Business Administration
Monroe Community College