Laura Mistichelli
Jacksonville,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE MEDICAL CLERK
DOD CONTRACTOR
08.2016 - Current
- Answered phone calls and messages for 6-physician Ophthalmology/Refractive Surgery medical facility, scheduling appointments, and handling patient inquiries
- Utilized electronic medical record systems to store, retrieve and process patient data
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
SALES ASSOCIATE
Handy Mart - Turtle Dude
10.2013 - 08.2016
- Helped customers complete purchases, locate items, and join reward programs
- Operated POS cash register and equipment to collect payments
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
CUSTOMER SERVICE REPRESENTATIVE
Dominos's Pizza
09.2012 - 11.2013
- Answered constant flow of customer calls with minimal wait times
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
PATIENT ACCESS REPRESENTATIVE
Vidant Medical Group
10.2012 - 07.2013
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Verified patient insurance eligibility and entered patient information into system
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Verified accuracy of accounts payable payments, resulting in 100% reduction in payment errors and check reissues.
Education
MBA - HEALTHCARE ADMINISTRATION
South University
11.2019
Bachelor of Science - Health Sciences
South University
08.2017
Associate of Applied Science - MEDICAL OFFICE ADMINISTRATION
Coastal Carolina Community College
05.2006
Skills
- Schedule Management
- Diagnostic Codes
- EHR Software & EMR Systems
- Computer Proficiency & Skills
- MS Office
- Excellent Written and Oral Communication
- Telephone Etiquette
- Administrative Support
Certification
CNP - Certified Notary Public
Timeline
ADMINISTRATIVE MEDICAL CLERK
DOD CONTRACTOR
08.2016 - Current
SALES ASSOCIATE
Handy Mart - Turtle Dude
10.2013 - 08.2016
PATIENT ACCESS REPRESENTATIVE
Vidant Medical Group
10.2012 - 07.2013
CUSTOMER SERVICE REPRESENTATIVE
Dominos's Pizza
09.2012 - 11.2013
MBA - HEALTHCARE ADMINISTRATION
South University
Bachelor of Science - Health Sciences
South University
Associate of Applied Science - MEDICAL OFFICE ADMINISTRATION
Coastal Carolina Community College
CNP - Certified Notary Public
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