Laura Moctezuma
Odessa
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and build lasting relationships while effectively managing multiple tasks. Adept at critical thinking and adapting quickly to new challenges, ensuring a positive experience for all customers.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Olive Garden
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team Lead
Chick-fil-A
07.2020 - 01.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Walmart
Cashier/customer Service
05.2017 - 04.2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Port Isabel High School
Port Isabel, TXNo Degree -
Animal Behavior College
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Relationship building
- Critical thinking
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Server/Bartender
Olive Garden
02.2025 - Current
Team Lead
Chick-fil-A
07.2020 - 01.2025
Walmart
Cashier/customer Service
05.2017 - 04.2020
Port Isabel High School
No Degree -
Animal Behavior College
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