Laura Moffett
Meridian,MS
Summary
Dynamic professional adept at navigating diverse environments, with a proven track record of achieving strategic goals through exceptional problem-solving skills. Strong communicator capable of fostering collaboration across multi-disciplinary teams to drive service delivery and positive outcomes for all populations. Committed to leveraging expertise to initiate impactful change.
Overview
19
19
years of professional experience
Work History
Social Services Specialist
Mississippi Department of Child Protection Services
Meridian, Mississippi
04.2023 - 01.2025
- Conducted in-home study assessments for client visits.
- Assessed situations involving allegations of physical, emotional, or sexual abuse of minors.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Implemented safety protocols for at-risk children.
- Initiated cooperative efforts with various local organizations for effective outcomes.
- Facilitated connections to suitable community resources.
- Compiled comprehensive summaries detailing outcomes of child abuse investigations.
- Responded to emergency calls involving suspected instances of child abuse or neglect.
- Participated in legal proceedings while maintaining communication with attorneys and court officials.
- Engaged with a multidisciplinary team to review ongoing cases and optimize strategies.
Data Entry Clerk
Mississippi Power Co
Meridian, MS
09.2021 - 03.2023
- Created spreadsheets to track data entries.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Identified discrepancies between source documents and entered data.
- Worked with cross-functional teams to achieve goals.
- Operated various office equipment such as scanners, printers. when required.
Sales Team Lead
Lane Bryant
Meridian , MS
03.2020 - 02.2022
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Provided coaching to develop sales associates' skills in following best practices for product expertise and customer interactions.
- Encouraged cooperation among staff through consistent guidance.
- Set measurable sales targets to enhance team performance.
- Delivered exceptional customer service through in-person interactions and phone consultations.
- Supported the process of obtaining credit cards and managing accounts.
- Optimized floor layouts for key promotions, driving traffic through visually appealing merchandising setups.
- Ensured compliance with company guidelines for stock and inventory management.
- Managed household errands and other essential duties.
Social Worker
East Mississippi State Hospital
Meridian, Mississippi
04.2020 - 08.2021
- Conducted intake assessments with patients, developing plans for post-treatment community reintegration.
- Performed evaluations of client needs, abilities, and resources to outline treatment solutions.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Facilitated individual and group therapy sessions to solve problems, set and achieve goals and improve communication skills.
- Provided crisis intervention services, as needed.
Developmental Coach
Hope Village For Children
Meridian , MS
09.2019 - 03.2020
- Collaborated with other professionals to ensure the best possible outcome for each client.
- Managed a variety of crucial functions concurrently with home activities.
- Assessed client's strengths, weaknesses, interests, values, and experiences through self-assessment tools.
- Encouraged positive attitude changes by helping individuals recognize their strengths and abilities.
- Facilitated individual sessions with clients to pinpoint growth and development areas.
- Maintained confidential case documentation.
Sales Associate
Lane Bryant
Meridian, MS
07.2019 - 03.2020
- Greeted customers and provided exceptional customer service.
- Adhered to company initiatives and achieved established goals.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Child and Family Protection Specialist
Mississippi Department of Child Protective Services
Meridian, MS
02.2017 - 07.2019
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Documented and submitted updates to case records.
- Conducted assessments of foster homes and children under care.
- Monitored court hearings related to family protection matters and provided testimony as needed.
- Provided referrals for additional resources such as housing assistance, counseling services, financial aid programs.
- Engaged in regular contact with clients via phone calls, emails, home visits or office appointments.
- Visited homes and schools of case children to evaluate safety and well-being.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adolescents and children.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Developed individualized and family service plans for clients and monitored progress towards goals.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
Property Tax Specialist/Office Administrative Assistant
Meridian Tax Sale Group LLC
Meridian, MS
06.2007 - 01.2019
- Maintained assessment rolls detailing current status and assessed value of properties in area.
- Summarized research findings and facts to present to internal teammates and interested parties.
- Documented condition of each building by carefully photographing key features.
- Maintained detailed records of client accounts including payments and credits.
- Used strong research skills to improve understanding of local areas and properties.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread content for typo-free emails and documentation.
Hostess/Server
Cracker Barrel Old Country Store
Meridian, MS
01.2015 - 03.2017
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and confirmed complete orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted guests warmly upon arrival, seating them promptly.
- Received and recorded patrons' dining reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Sales Associate
Kirkland Home Decor And Gifts
Meridian , MS
11.2005 - 02.2007
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Placed special orders or called other stores to find desired items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received and displayed product shipments on store retail shelves upon delivery.
Education
Bachelor of Arts - Social Work
Mississippi State University
Meridian, MS07-2012
Associate of Arts - University Transfer
Meridian Community College
Meridian, MS05-2010
High School Diploma -
Clarkdale Attendance Center
Meridian, MS05-2007
Skills
- Multicultural Competence
- Effective Case Management
- Self Aware/Goal- Driven
- Successful in Interdisciplinary Collaboration and/or Networking
- Problem-Solving Resolutions
- Professional Written and Oral Communication Skills
- Exceptional Customer Service Proven to Increase Sales
- Familiar in Retail Store Operations
- Dining Experience in Front of House and Back of House Operations
- Microsoft Office
References
References available upon request.
Timeline
Social Services Specialist
Mississippi Department of Child Protection Services
04.2023 - 01.2025
Data Entry Clerk
Mississippi Power Co
09.2021 - 03.2023
Social Worker
East Mississippi State Hospital
04.2020 - 08.2021
Sales Team Lead
Lane Bryant
03.2020 - 02.2022
Developmental Coach
Hope Village For Children
09.2019 - 03.2020
Sales Associate
Lane Bryant
07.2019 - 03.2020
Child and Family Protection Specialist
Mississippi Department of Child Protective Services
02.2017 - 07.2019
Hostess/Server
Cracker Barrel Old Country Store
01.2015 - 03.2017
Property Tax Specialist/Office Administrative Assistant
Meridian Tax Sale Group LLC
06.2007 - 01.2019
Sales Associate
Kirkland Home Decor And Gifts
11.2005 - 02.2007
Bachelor of Arts - Social Work
Mississippi State University
Associate of Arts - University Transfer
Meridian Community College
High School Diploma -
Clarkdale Attendance Center
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