Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Laura Montemarano

Brooklyn,NY

Summary

Seasoned Director of Telecommunications with a proven track record. Adept in system integration and enhancing customer satisfaction by 10%. Skilled in telecom regulations and project management. I reduced costs by 25% through strategic leadership and robust vendor management.

Detail-oriented and multi-tasker. Quickly master computer technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. History of producing accurate and timely reports. Excellent team-building skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

44
44
years of professional experience

Work History

Director of Telecommunications/Patient Information

NYP Brooklyn Methodist Hospital
Brooklyn, NY
01.2000 - 01.2024
  • Maintain the daily operations of the telephone PBX system for the hospital and our satellite offices
  • Supervised, managed, evaluate communications operators, information clerks and telephone technicians
  • Maintain wireless operations of the hospital; maintain beeper system and purchasing expenses by implementing cost accounting system
  • Handle moves, add-on, and changes
  • Research, suggest, and implement new products that will increase productivity as well as cut down on communication expenses
  • Negotiated numerous contracts with domestic Telco carriers.
  • Identified issues, analyzed information and provided solutions to problems.
  • Delivered services to customer locations within specific timeframes.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.

Police Communications Officer/Supervisor

North Miami Beach PD
Miami, FL
01.1989 - 01.2000
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.
  • Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
  • Conducted regular equipment checks to ensure optimal functionality, minimizing technical issues during operations.
  • Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
  • Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
  • Assisted in the development of departmental policies for better communication practices within the team.
  • Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Sales Service Representative

Carnival Cruise Lines
Miami, FL
01.1988 - 01.1989
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
  • Worked well in a team setting, providing support and guidance.

Account Executive/Reservation Sales Agent

Home Lines Cruises
01.1980 - 01.1988

Education

Bachelor of Science - Health Information Management

FIU
Miami, FL
01.1995

Associate of Science - Business Administration And Management

Kingsborough C.C
New York, NY
01.1988

Skills

  • Wireless Technologies
  • Problem-solving abilities
  • Project Planning
  • Time Management
  • Problem-Solving
  • Goal Setting
  • Multitasking Abilities
  • Time management abilities
  • Effective Communication
  • Interpersonal Skills
  • Requirements Analysis
  • Staff Training
  • Customer Satisfaction

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Telecommunications/Patient Information

NYP Brooklyn Methodist Hospital
01.2000 - 01.2024

Police Communications Officer/Supervisor

North Miami Beach PD
01.1989 - 01.2000

Sales Service Representative

Carnival Cruise Lines
01.1988 - 01.1989

Account Executive/Reservation Sales Agent

Home Lines Cruises
01.1980 - 01.1988

Bachelor of Science - Health Information Management

FIU

Associate of Science - Business Administration And Management

Kingsborough C.C

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Laura Montemarano