Laura Morales
Phoenix,AZ
Summary
Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
7
7
years of professional experience
Work History
Eligibility Analyst
Centauri Health Solutions
Phoenix, Arizona
01.2018 - 12.2024
- Reviewed applications to verify client information and resolve discrepancies.
- Contacted client references and employers to determine legitimacy of applicant information.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Advised applicants on how to submit required documents for review process.
Customer Service Representative
Conduent Business Services
Phoenix, Arizona
10.2017 - 01.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
GED -
ACYR
Phoenix, AZ11-2013
Some College (No Degree) - Dental Assistant
Northside Academy Of Dental Assisting
Phoenix, AZSkills
- Policy interpretation
- Research
- Verbal communication
- Confidentiality
- Multitasking and organization
- Empathy and patience
- Call center experience
- Eligibility determination
- Flexibility and adaptability
- Bilingual communication
- Verbal and written communication
- Customer service
- Team collaboration
Timeline
Eligibility Analyst
Centauri Health Solutions
01.2018 - 12.2024
Customer Service Representative
Conduent Business Services
10.2017 - 01.2018
GED -
ACYR
Some College (No Degree) - Dental Assistant
Northside Academy Of Dental Assisting