Summary
Overview
Work History
Education
Skills
Additional Information
References:
Timeline
Generic

Laura Muckey

Galt,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of individuals in fast-paced settings. Experienced Manager with proven team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

8
8
years of professional experience

Work History

Commercial Insurance Producer

Farmers Insurance
10.2023 - Current
  • Explained detailed policy concepts in easy-to-understand terms.
  • Offered detailed information about products and binding coverage.
  • Received inbound phone calls and electronic quote submissions.
  • Reviewed, shopped and processed renewals.
  • Provided advice, answered queries and escalated complaints to management.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.

Business Development Officer/Salesperson

Stewart Title
04.2021 - 08.2023
  • Built relationships with colleagues to facilitate teamwork, cooperation and success.
  • Generated new business with marketing initiatives and strategic plans.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Manager of Operations

Anytime Fitness
04.2016 - 04.2021
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

No Degree - General Education

Grossmont College
El Cajon, CA
06.1990

High School Diploma -

Elk Grove High School
Elk Grove, CA
06.1986

Skills

  • Business Development
  • Expense Tracking
  • Staff Development
  • Workforce Management
  • Operations Management
  • Marketing
  • Contract Management
  • Performance Management
  • Lead Generation
  • Retail Inventory Management
  • Employee Training
  • Hourly Shift Management
  • Customer Service Management
  • Payroll Management
  • Promotional Planning
  • Personnel Development
  • Shift Scheduling
  • Competitor Monitoring
  • Team Development
  • Supply Ordering
  • Talent Recruitment
  • Store Merchandising
  • POS Systems
  • Employee Terminations
  • Documentation and Reporting
  • Work Planning and Prioritization

Additional Information

I enjoy working with people and forming relationships with clients in a collaborative, creative environment. I have over 20 years of management and sales experience including 9 years as a Manager for Nordstrom from 2001 - 2009. Additional experience including 2 years as a Store Manager for Tilly's, 1.5 years as a Merchandising Manager for Burlington and 4 years in the Garden Dept at Home Depot.

References:

Lyn Christopolous

Senior Vice President, Stewart Title

(916) 212-0901


Shane Towne

Sales Manager, Stewart Title

(916) 806-7170


Jeff Kester

Owner, Anytime Fitness

(916) 257-5555/(916) 481-7555

Timeline

Commercial Insurance Producer

Farmers Insurance
10.2023 - Current

Business Development Officer/Salesperson

Stewart Title
04.2021 - 08.2023

Manager of Operations

Anytime Fitness
04.2016 - 04.2021

No Degree - General Education

Grossmont College

High School Diploma -

Elk Grove High School

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Laura Muckey