Laura Mueller
Grants,NM
Overview
13
13
years of professional experience
Work History
Store Manager
Travel centers of America
Milan, New Mexico
02.2025 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Performed regular price checks to ensure competitive pricing.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Operations Manager
Loves Travel Stop
Milan, New Mexico
03.2012 - 02.2023
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Monitored progress by establishing plans, budgets and measuring results.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
Associates Business And Economics -
University of Phoenix
Tempe, AZ06-2027
Skills
- Financial analysis
- Inventory management
- Customer service
- Data analysis
- Problem solving
- Team building
- Project management
- Vendor negotiation
- Employee training
- Develop policies
- Business intelligence
- Performance improvements
- Cost reduction
- Financial management
- Interpersonal skills
- Problem-solving abilities
- Sales oversight
- Written communication
- Capital spending
- Accurate cash handling
- Inventory forecasting
- Employee supervision and motivation
- Inventory tracking and management
- Hourly shift management
- Store opening and closing
- Talent recruitment
- Supplier monitoring
Timeline
Store Manager
Travel centers of America
02.2025 - Current
Operations Manager
Loves Travel Stop
03.2012 - 02.2023
Associates Business And Economics -
University of Phoenix