Valerie Jones
Atlanta,GA
Summary
Dedicated professional with expertise in store operations and financial analysis. Proven ability in resource optimization and human resources management, leading to enhanced store efficiency and achievement of corporate goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
Dunwoody, Georgia
06.2019 - Current
- Executed daily operations, overseeing opening/closing procedures and cash handling to ensure seamless store functionality.
- Streamlined daily operations and workflows, significantly enhancing store efficiency.
- Trained and mentored staff on customer service best practices to improve client satisfaction.
- Managed inventory tracking and physical counts to minimize losses effectively.
- Coordinated inventory management processes to optimize product availability in stores.
- Balanced sales and reconciled cash while managing bank deposits to uphold financial integrity.
- Monitored financial performance and analyzed budget variances to support fiscal responsibility.
- Established district performance goals aligning with corporate objectives.
Assistant Manager
Starbucks
Atlanta, Georgia
10.2018 - 06.2019
- Supervised daily operations to improve service efficiency and elevate customer satisfaction.
- Managed scheduling shifts and assigned duties to enhance team performance.
- Trained and mentored new team members on company standards and procedures.
- Resolved customer inquiries and complaints through effective problem-solving techniques.
- Provided guidance and support to junior staff on daily tasks, projects, and objectives.
- Assisted in implementing promotional campaigns and seasonal offerings, contributing to increased sales.
Shift Supervisor
Strabucks
Atlanta, Georgia
10.2016 - 11.2018
- Supervised daily operations to ensure efficient store performance.
- Developed staff schedules to optimize coverage during peak hours.
- Trained and mentored new baristas on customer service and product knowledge.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Managed inventory levels and coordinated stock replenishment processes.
- Assisted in implementing store promotions and marketing initiatives.
Education
Master of Science - Strategic Management
Brenau University
Gainesville, GA12-2024
Bachelor of Arts -
University of North Georgia
Dahlonega, GA12-2016
Skills
- Inventory management
- Budget management
- Financial analysis
- Financial records analysis
- Forecasting
- Business planning
- Payroll administration
- Resource management
- Resource optimization
- Human resources
Accomplishments
- Store Manager of the Quarter Q3- 2022
- Store Manager of the Quarter Q1-2025
Timeline
Store Manager
Starbucks
06.2019 - Current
Assistant Manager
Starbucks
10.2018 - 06.2019
Shift Supervisor
Strabucks
10.2016 - 11.2018
Master of Science - Strategic Management
Brenau University
Bachelor of Arts -
University of North Georgia