Laura Munilla
Raleigh,NC
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in many different products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
20
20
years of professional experience
Work History
Program Coordinator/Vice President
Fuzzy Face Refuge
Clayton, NC
05.2022 - Current
- Collaborated with community leaders, organizations and public agencies to promote programs within community.
- Facilitated educational workshops, meetings and conferences associated with program.
- Delegated tasks to staff and volunteers during daily activities and organized events.
- Evaluated program effectiveness to develop improved methods.
- Explained program offerings and requirements to participants and answered related questions.
Yoga Instructor
True North Yoga
Clayton, NC
06.2017 - 01.2023
- Educated students about proper form to maintain safety and maximize benefits of different positions.
- Improved health and well-being of class participants by instructing on healthy lifestyles, food choices, proper movement and posture.
- Created curriculums for different skill levels to offer exceptional service to students.
Customer Service
Red Hat, Inc
Raleigh, NC
10.2008 - 04.2012
- Dealt with fraud, billing, and refund issues, interfacing with 5 other interregnal groups, as well as national and local banks
- Customer facing group where main focus was ensuring that Red Hat builds a positive relationship with their customers
- Responded to inbound technical support phone calls and e-mails from internal and external customers
- Maintain internal web pages and head team communications
- Received a Red Hat Recognition award for fielding the most calls with effective solutions
- Handled irate customers smoothly to achieve performance targets.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Raw Food Chef/herbalist
Euphoria loves Rawvolution
Santa Monica, CA
10.2006 - 03.2007
- Prepared delicious and beautiful raw food plates
- Face to face contact with customers dealing with health and nutrition
- Organized group functions that would instigate new business, for example, open mic nights
Manager/Assistant Art Director
Salon EDO
San Francisco, CA
02.2005 - 09.2005
- Managed and scheduled appointments for stylists
- Handled salon finances and product merchandise
- Set up and helped organized art openings and was in charge of advertising
Education
200 YTT Certification - Health And Fitness
Dancing Dogs Yoga School
Greensboro, NC06.2017
Associates Degree - English
Wake Technical College
Raleigh, NC01.2005
Some College (No Degree) - Film And Video Production
San Francisco Art Academy
San Francisco, CASkills
- Active governing board member for non-profit
- Trained in public speaking and theater
- Clear and Effective Communication Style
- Office Administration
- Training Coordination
- Astrologer
- Holistic Nutritionist
Timeline
Program Coordinator/Vice President
Fuzzy Face Refuge
05.2022 - Current
Yoga Instructor
True North Yoga
06.2017 - 01.2023
Customer Service
Red Hat, Inc
10.2008 - 04.2012
Raw Food Chef/herbalist
Euphoria loves Rawvolution
10.2006 - 03.2007
Manager/Assistant Art Director
Salon EDO
02.2005 - 09.2005
200 YTT Certification - Health And Fitness
Dancing Dogs Yoga School
Associates Degree - English
Wake Technical College
Some College (No Degree) - Film And Video Production
San Francisco Art Academy
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