Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

KATIE FRAZIER

Oswego,IL

Summary

Collaborative, courageous, and strategic leader that builds top performing teams to reach their full potential through a balanced culture of empowerment, innovation and fun. Both field and corporate retail background gained through 25+ years of experience. Reputation of being a driver and advocate for change while consistently improving processes and creating an inclusive culture.

Overview

6
6
years of professional experience

Work History

Vice President of Retail Operations

Cresco Labs
04.2022 - Current
  • Identified opportunities to improve business process flows and productivity.
  • Coordinated meetings and logistics for national sales meetings and align on priorities and centralized approach.
  • Built relationships with customers and community to establish long-term business growth and responding to customer needs through customer care team.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Oversee store opening process from beginning to end.
  • Create, build, and lead loss prevention team and company strategy around cost savings and employee and customer safety.
  • Develop and lead all store communication and national training initiatives.

Senior District Manager

Ulta Beauty
10.2020 - 04.2022
  • Created succession plans to provide continuity of operations and store performance.
  • Focus on reducing shrink and controlling expenses with year over year improvement.
  • Top performing region with both sales and employee engagement.
  • Supervised 35+ locations to enforce high-quality standards of operation and drive sales and customer engagement.
  • Hired, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

Senior Director Store Operations

Ulta Beauty
02.2017 - 10.2020
  • Managed all workload to stores and reviewed capacity restraints.
  • Worked closely with finance team on store budgets and payroll needed for task completion.
  • Strategized and lead all core store operations while being the liaison between corporate and store teams.
  • Worked closely with communications and approved all communication prior to going to the field team.
  • Formed strategic partnerships and worked cross functionally with marketing, construction, supply chain and regions to drive store development and successfully open 100+ stores a year and over 200 remodels/relocations a year.

Education

Associate of Arts - Psychology

Kirkwood Community College

Skills

  • Operational oversight
  • Tactical and strategic business planning
  • Assess and develop top talent
  • Leader/speaker of diversity, equity and inclusion initiatives
  • Board member of non profit experience
  • Shrink reduction
  • Strategic business initiatives
  • Retail operations expertise
  • Organizational structuring
  • Operational efficiency
  • Revenue growth
  • Store appearance
  • Team collaboration

Affiliations

Board Member Mutual Ground Inc.

Timeline

Vice President of Retail Operations

Cresco Labs
04.2022 - Current

Senior District Manager

Ulta Beauty
10.2020 - 04.2022

Senior Director Store Operations

Ulta Beauty
02.2017 - 10.2020

Associate of Arts - Psychology

Kirkwood Community College

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KATIE FRAZIER