LAURA MUNOZ
San Antonio,Tx
Summary
Reliable and punctual customer service rep successfully handles fast-paced call center work. Proven willingness to take on any task to support team and help business succeed. Offers strong telephone and computer abilities.
Overview
16
16
years of professional experience
Work History
Collections
Texan Credit
12.2023 - Current
- Streamlined the collections process through implementation of efficient tracking systems.
- Regularly monitored accounts receivable aging reports, identifying trends that informed future collections strategies.
- Enhanced company''s reputation for professionalism with courteous, respectful communication during collections interactions.
- Increased collections efficiency by implementing effective payment reminder strategies.
- Referred delinquent accounts to collections department or outside resources.
- Increased cash flow through effective working capital management and timely collections from clients.
Customer Service Representative
Pick n pull
08.2015 - 01.2021
- Answer phones in a Timely matter
- Bought vehicles with titles and inspected the vehicle
- Answered questions about car parts
- Quoted prices on parts
Home Health Care Provider
Girling
06.2009 - 08.2015
- Took care of elderly patients in their home
- Fed them and bathe them
- Also Assisted them with their walks
Education
N/a -
Southwest
San Antonio, Tx05.1996
Skills
- Appointment scheduling
- Call management
- Account updating
- Account updates
- Inbound call management
Timeline
Collections
Texan Credit
12.2023 - Current
Customer Service Representative
Pick n pull
08.2015 - 01.2021
Home Health Care Provider
Girling
06.2009 - 08.2015
N/a -
Southwest
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